FNOL & Customer Claims Handling

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you. 

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

What you'll do

Acting as the first port of call for customers who need to make a claim. You will put customers at ease and kick off the process of putting things right

Collecting as much information as the customer can provide about what happened and recording it as accurately as possible; you will ask the right questions in order to get a full picture

Proactively verifying and monitoring claims where needed, whilst being alert to potential indicators of fraud to make sure that only genuine claims are progressed (you will of course work closely with, and escalate to, our specialist teams where needed)

Establishing liability using our specialist tools, and conducting further investigations where required, working closely with other teams within Prima

Using your initiative, not only in specific claims, but also regarding our processes more generally, suggesting ways we can improve how we do things to make things quicker and easier for our customers when they make a claim

Manage the end-to-end customer journey post-FNOL, including repair progression and total loss processing, ensuring claims continue to progress efficiently

Maintain precise, detailed notes and records for every customer interaction and case update

Managing and keeping claim reserves up to date

Managing daily task work efficiently

Facilitating and setting claims payments

What we’re looking for

Experience in Customer Claims Handling and FNOL roles

Experience and knowledge of Motor Insurance and/or Insurance Claims Handling

Excellent written and verbal communication skills

Strong attention to detail and problem-solving attitude

Comfortable working in a growing / scale-up business environment

Ability to thrive in a fast-paced, dynamic environment

Additional

🏁 Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.

🌈 Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.

Think you’re a match? Apply now.

 

At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.

Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at accessible.recruiting@prima.it. Let’s build the future of insurance, together.