Senior Software Engineer, Revenue Recapture

Seattle, WASenior$167,000 - $230,000

Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

What you’ll do

Own and evolve Revenue Recapture—our highest revenue‑producing product. Revenue Recapture is an automated tool designed for restaurants to recover funds lost to third-party delivery platform errors, unwarranted refunds, and chargebacks.
Design and build end‑to‑end automation to improve dispute effectiveness and drive toward a fully “no humans in the loop” process—from data ingestion and decisioning to filing, tracking, and resolution.
Develop scalable, reliable backend services in Java and build intuitive, maintainable front‑end experiences that surface dispute status, outcomes, and insights.
Increase automation and win rates through experimentation and define and track success metrics.
Ensure reliability and quality via sound architecture, automated testing, observability, and a focus on high service uptime and resilience.
Collaborate with Product, Data, Operations, and Support to incorporate customer feedback and turn insights into product and engineering improvements.

What we’re looking for

A customer‑obsessed engineer who optimizes for the best outcomes for restaurant owners and measures impact by real results (e.g., dollars recovered, issues prevented).
Someone who demonstrates radical ownership—taking accountability from design through long‑term support—and continuously improves systems and processes.
An engineer who can context‑switch quickly, handle ambiguity, and deliver in a fast‑moving environment with evolving priorities.
Strong backend experience in Java building reliable, distributed systems and integrations, with the ability to work across the stack, including front‑end development.
A clear, concise communicator who can explain ideas, trade‑offs, and plans to both technical and non‑technical audiences; strong at writing design docs.
Independent and self‑directed, capable of prioritizing and delivering with minimal supervision while collaborating effectively with cross‑functional partners.
Passionate about high‑quality code, robustness, no‑regressions, automation, and industry‑leading service uptime; you value testing, observability, and CI/CD.

Why join us

Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Seattle office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $167,000-230,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):