Manager, Strategy & Transformation

This Manager level role will hold a key position within the CC Strategy & Transformation (S&T) team.  This role will be responsible for planning and executing assigned projects across our multi-functional CC locations. The role will involve working globally with CC leadership, WBD functional stakeholders and other internal and external (e.g., Talent Acquisition, Outsource partners) groups.  

Your Role Accountabilities… 

• Plan and execute assigned projects across the following CC S&T Global Processes: e.g. Design and Transition, Continuous Improvement, Digital Automation, Training, or Integration – responsibilities include: 

• Develop a comprehensive execution plan following the relevant Global Process methodology and playbook, making sure all activities are completed on time and within scope. 

• Create plans and documents to outline project expectations, scope, schedule and budget requirements. 

• Participate in meetings/workshops with executive leadership to develop project scope, resource requirements, timelines, communication plans and budgets.   

• Keep all parties involved with the project updated on its progress. 

• Build relationships with key internal stakeholders and clients. 

• Create reports and presentations to keep executive leadership up to date on schedule, budget and status.  

• Facilitate daily/weekly/monthly meetings with all stakeholders to collect status and discuss issues. 

• Spot any issues and risks and propose effective solutions and/or escalate to resolve them swiftly. 

• Ensure all project tollgates are met before project shutdown. 

• Support CC S&T leadership in Global Process Owner activities, including development and maintenance in playbooks, templates, supporting documentation and training. 

• Support CC S&T leadership in Customer Relationship Manager activities, including development of transformation roadmaps and preparation for and participation in governance meetings.  

Qualifications & Experience… 

Experience 

• Minimum 5 years of experience in a large multinational corporation with experience in a back-office support function, consulting/strategy or BPO/shared services organization 

• Experience with large scale, high visibility business process, or organizational transformation 

• Experience managing and supporting projects, driving implementation and adoption of automation including machine learning, Agentic AI and RPA 

• Experience facilitating workshops 

• Experience change management, process improvement and operating model design 

• Experience in Transformation including roadmap development and implementation 

• Experience managing and supporting projects across multiple global locations 

• Successful track record of leading projects and development/delivery of complex solutions 

• International experience required 

Education, Professional Training, Technical Training or Certification 

• Bachelor’s degree in a related field (e.g., Accounting, Business Management, Economics, Technology, Human Resources) required 

• MBA preferred 

Knowledge/Skills  

• Strong decision-making and people skills 

• Strategic and pragmatic with the ability to carry an idea through execution 

• Strong planning, organization and analytical skills 

• Attention to detail and accuracy as well as strong organizational skills 

• Results oriented mindset with a drive to achieve objectives 

• Strong ability to interact professionally (written and verbal) with CC Customers and  WBD management and staff and outside vendors 

• Ability to work in a fast-paced matrixed environment 

• Ability to assess and measure impact and to prioritize accordingly 

• Proven ability to build confidence and trust with internal and external stakeholders and influence decision making 

• Strong project management skills, with the ability to proactively manage a variety of projects and timelines; demonstrate initiative, resourcefulness, and an ability to manage multiple assignments and deliverables 

• Demonstrated ability to contribute to a culture of excellence, integrity, and accountability 

• Strong collaborator and team player 

• Entertainment industry experience a plus 

• Willingness and ability to travel internationally