Product Support Specialist - SPX Express

What you'll do

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Coordinating with regional and local teams for development of new product features for SPX Express
• Managing the launch of new or revamped product features through clear and efficient communication
• Onboarding new stakeholders to the company’s product ecosystem and processes
• Prepare detailed plans to track and monitor project development and performance
• Perform quality assurance controls on products
• Create support and training documents for internal and external users
• Conduct research to identify stakeholder needs and market gaps
• Suggest product enhancements to improve user experience
• Setup and maintain product settings for expansion projects (new hubs)
• Highly meticulous and detail-oriented

Requirements

Requirements:

• Bachelor’s Degree in Management, Management Information Systems, Business, or equivalent
• Great track record of successful project management is required
• Experienced in developing new product features
• High proficiency in MS Office especially in MS Excel
• Outstanding critical-thinking and interpersonal skills
• Strong communication skills in English and Filipino
• Knowledge in Tableau, Python, or other programming languages is a plus
• Capable of handling multiple tasks and able to work in a dynamic work environment
• Highly meticulous and detail-oriented