Collection Supervisor

What you'll do

• Supervise the daily activities of desk/field collectors in performing collection tasks.
• Ensure all collection activities are conducted in accordance with company policies, procedures, and regulatory standards.
• Monitoring both desk and field collection performance & productivity.
• Conduct regular performance reviews and provide coaching to improve team KPI.
• Coordinate with internal or external stakeholders regarding asset, hiring process and quality evaluation.
• Prepare and submit collection reports to management.

Requirements

• Bachelor degree and Minimum 2 years of experience in collections, credit management, fintech or banking industry.
• Strong leadership skills, including experience supervising and motivating a team.
• Prior experience and knowledge in the desk & field collection process/strategy is a plus.
• Familiar with OJK regulations or compliance standards in the fintech or other lending sector.
• Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to coach and mentor team members.
• Ability to work effectively in a fast-paced environment, manage multiple priorities, thrive under pressure and meet performance targets.