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Collection Supervisor
ShopeeJakarta, Indonesia
Apply What you'll do
- Supervise the daily activities of desk/field collectors in performing collection tasks.
- Ensure all collection activities are conducted in accordance with company policies, procedures, and regulatory standards.
- Monitoring both desk and field collection performance & productivity.
- Conduct regular performance reviews and provide coaching to improve team KPI.
- Coordinate with internal or external stakeholders regarding asset, hiring process and quality evaluation.
- Prepare and submit collection reports to management.
Requirements
- Bachelor degree and Minimum 2 years of experience in collections, credit management, fintech or banking industry.
- Strong leadership skills, including experience supervising and motivating a team.
- Prior experience and knowledge in the desk & field collection process/strategy is a plus.
- Familiar with OJK regulations or compliance standards in the fintech or other lending sector.
- Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to coach and mentor team members.
- Ability to work effectively in a fast-paced environment, manage multiple priorities, thrive under pressure and meet performance targets.
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