Operator Engagement - SPX Express (Jakarta)

What you'll do

• Handle day-to-day operator issues, complaints, and dissatisfaction in a timely manner
• Conduct root cause analysis to identify underlying issues and prevent recurrence
• Manage and monitor operator welfare programs and benefits implementation
• Creating fair and conducive work environment for operators
• Monitor and assess operator satisfaction levels regularly
• Act as a bridge between management and operators to ensure clear communication

Requirements

• 3–5 years of experience in field HR, employee engagement, industrial relations or 3PL operations
• Bachelor’s degree in Psychology, Human Resource Management, Management, or related fields
• Strong understanding of operational workforce dynamics (shift work, targets, on-ground conditions)
• Strong interpersonal and communication skills (empathetic and assertive)
• Ability to identify welfare issues and develop practical, data-informed solutions
• Strong problem-solving and analytical thinking for continuous improvement
• Experience in cross-functional coordination (Ops, HR, GA)
• Proficient in Excel/Google Sheets for tracking, reporting, and basic analysis