Network Operations Center Engineer (Marketplace) - Sea Labs
ShopeeAbout the team
About Sea Labs Indonesia
Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate engineers have charted the course to drive the best experience for our users in Indonesia, many of which solutions are even adapted to other markets in the region.
Sea's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience world-class projects first-hand if you love technologies as much as we do.Together with our passionate and driven teams, you'll get to develop your skills, build on industry knowledge and collaborate with global teams in a dynamic space. Browse our Sea Labs Indonesia team openings to see how you can make an impact with us.
About the team:
Network Operations Center (NOC) provides essential monitoring and troubleshooting support for Shopee’s servers and services, as well as escalates problems to appropriate teams. As part of the team, you will aim to resolve Shopee’s system issues timely to bring Shopee's service quality to new heights.
What you'll do
Monitoring Operation
- Level 1 management, monitoring, and support for Shopee’s network infrastructure, servers and services
- Monitor Shopee’s services and respond to graph/log anomalies, system alerts
- Identify issues according to SOPs and experience, escalate identified issues for resolution when necessary
- Provide first-level troubleshooting and support on system issues and follow up proactively with internal or external parties for issue resolution progress
- Work in shifts: 12 hour per shift, 3 days day shift, 3 days off, 3 days night shift, 3 days off (Cycle continued)
Incident Management
- Root cause analysis on critical system issues in Shopee
- Improvement plans collection, evaluation and tracking within Shopee Engineering team
- Loss budget control within multiple Shopee engineering stakeholders
Cross-Team Coordination
- Support and connect local teams with engineering stakeholders on issues reporting, resolution and verification
- Coordinate planned operations (e.g. Network maintenance) between Infra team and Shopee Engineering team
Monitoring Analysis
- Summarise and report on monitored systems in a regular basis and convert data insights into actionable items
Monitoring Automation
- Develop tools or automation scripts on above responsibilities to improve team's efficiency
Requirements
- Bachelor’s Degree in Computer Science, Engineering, Information Systems or related fields
- Less than 1 year of experience welcomed
- Knowledge of computer systems and computer networks
- Competent in technical report writing and documentation