Operations Support (ShopeePay)

What you'll do

•  Handle and Track escalations related to credit products, focusing on ShopeePay related issues.
•  Investigate and verify reported issues to ensure accurate resolution.
•  Monitor case progress and ensure timely resolution within the service levels (SLA).
•  Analyze trends in escalation and provide insights for process improvements.
•  Work closely with Product and Project Operations teams to support issue investigations and post-monitoring  

Requirements

• Bachelor's degree with minimum 1 year experience in operations or related field
• Able to work night shifts and rotational days off
• Detail-oriented with good analytical and problem solving skills
• Strong communication skill in Thai (English will be an advantage)
• Ability to work collaboratively with multiple teams