Customer Service L2 (ShopeePay)

What you'll do

• Handle CS end-to-end process, including complaints and inquiries from sellers and buyers.
• Manage and resolve customer-related issues and escalations.
• Be the voice of customers to provide feedback to the company
• Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives .
• Maintains and improves quality results by adhering to guidelines in order to meet the quality standard as stated in guidelines

Requirements

• Minimum Diploma or Bachelor's education in any field 
• At least 1 years of work experience in the same field or fresh graduates are welcome to apply  
• Able to multitask, prioritize, manage time efficiently, detail oriented , and good analytical
• Have interpersonal skill and communication skill and being fluent in English will be a plus
• Willing to work shifting  
• Have a positive attitude, discipline and responsibility.