Associate, Key Account Management – ShopeeFood

What you'll do

• Build and maintain close, long-term relationships with ShopeeFood merchants.
• Develop high-level strategic business plans and explore new growth opportunities.
• Educate merchants on best practices to increase sales and improve visibility on the ShopeeFood platform.
• Negotiate deals with merchants and curate dishes for campaigns, promotions, and online marketing activities.
• Monitor and analyze merchants’ sales performance, activities, and initiatives to boost orders and revenue.
• Identify market gaps and manage pricing strategies, product assortments, and stock availability across various delivery platforms.
• Drive merchant investment through co-funded campaigns, media asset packages, and in-store promotions.
• Collaborate closely with internal teams (e.g., Marketing, Budget & Planning, Operations) to ensure a smooth and positive merchant experience.

Requirements

• Bachelor’s degree in any field (experience in e-commerce or food delivery industry is an advantage).
• Strong analytical skills with proficiency in Microsoft Excel.
• Innovative and resourceful problem-solver with the ability to identify issues and implement solutions.
• A team player with strong work ethics and the motivation to consistently exceed KPIs.
• Excellent command of English; proficiency in other languages such as Bahasa Melayu or Mandarin is an added advantage.