Vendor Operations - Operations Support, Scommerce

About the team

Operations Support role is to ensure smooth execution and management of Seller Center operations under Service by Shopee (SBS). This includes execution tasks such as SKU creation, managing marketing promotions (vouchers, add-on deals, discounts), and ensuring prices updates, vouchers, and discounts are correctly listed. The role also involves addressing expired goods and maintaining compliance with execution SLAs. Additionally, the position involves handling buyer inquiries and escalations related to seller center operations, as well as addressing operational ad-hoc requests when needed.

What you'll do

• Manage overall Seller Center operations and execution. (e.g. SKU creation, listing setup, pricing checks, promotions - voucher setup/configuration etc.)
• Ensure accuracy of prices, vouchers, and promotional settings.
• Manage daily system executions and operations across Seller Center, SCS Portal, PMS, while maintaining SLA compliance.
• Responsible for Inventory Management including monitoring of near expiry, flag expired goods, and handle RTS processes. Ensure ATP accuracy, track OOS items, and manage item-level inventory updates. (For applicable shops or business unit.)
• Execute warehouse requests and corrective actions related to SKU and inventory updates.
• Coordinate with warehouse teams to resolve operational issues and avoid processing delays.
• Address buyer chat concerns and escalate issues to the Customer Facing team or other stakeholders.
• Communicate operational risks and updates to the team lead or manager.
• Support ad hoc tasks and special projects for operational improvement.
• Provide/Share operational reports and highlight process gaps.
• Work with the team lead to ensure smooth operations and timely execution.

Requirements

• Educational Background & Certifications Requirement: Graduate of any 4-year course
• Experience in Warehouse, Ecommerce, Inventory Management and Admin Assistant
• Strong attention to detail, adaptability, and excellent multitasking skills, able to deliver quality work while meeting deadlines
• Familiarity with e-commerce tools and platforms (e.g., Seller Center) and inventory management systems.
• Basic knowledge of MS and Google applications.