Job Description

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.  

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together. 

Bring your whole self.

The Role and Team

We’re looking for a Senior Business Intelligence Analyst who thrives on turning data into insights that drive business decisions. This role is a hands-on contributor position with a strong focus on SQL development, Tableau dashboard creation, and data model optimization. You’ll work closely with business stakeholders and data engineers to design and deliver analytical solutions that empower teams with trusted, actionable information.  This role will focus on supporting customer lifecycle analytics which will include Marketing, Sales, Support, and Services.

• Develop and maintain SQL queries and views to support reporting and analysis needs.
• Design, build, and maintain Tableau dashboards that provide clear, actionable insights for business stakeholders.
• Partner with data engineering to ensure data quality, consistency, and performance across data pipelines and reporting layers.
• Collaborate with business teams (e.g., Sales, Marketing, Product, Finance) to translate business questions into analytical deliverables.
• Define and document data models, KPIs, and business logic to create alignment and standardization across reports.
• Conduct ad-hoc analysis and provide insights to support strategic initiatives and performance reviews.
• Drive continuous improvement in BI practices, advocating for data visualization best practices and process efficiency.
• Mentor junior analysts and contribute to team standards, governance, and tool optimization.

Candidates based in the Tysons vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

Minimum Qualifications

• 3-5 years of experience in business intelligence, data analytics, or related fields.
• Proficiency in SQL (joins, CTEs, window functions, query optimization).
• Expertise in Tableau (dashboard design, calculations, data blending, performance tuning).
• Experience working with data warehouses (e.g., Snowflake) and ETL/ELT concepts.
• Strong understanding of data modeling, KPIs, and dimensional design.
• Excellent communication skills with the ability to translate technical concepts into business insights.
• Strong analytical mindset and attention to detail.

Preferred Qualifications

• Experience in SaaS or subscription-based business models.
• Familiarity with dbt and Python is a plus.
• Background in data governance, metric standardization, or data quality frameworks.
• Bachelor’s degree in Analytics, Computer Science, Statistics, Economics, or a related field.

Medallia is committed to equal pay and transparency.  The annual base salary range for this position is $101,500 - $135,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US.  It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors.  Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role. 

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.

Equal Opportunity Employer

Medallia is an Equal Opportunity Employer. All employees and applicants are protected from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law.

Medallia is an E-Verify Employer.

Accessibility Statement

Medallia endeavors to make www.medallia.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Medallia Talent Acquisition at ApplicantAccessibility@medallia.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

To Recruitment Agencies

Medallia does not accept resumes. Please do not forward resumes to our jobs alias, employees or any other company location. Medallia is not responsible for any fees related to unsolicited resumes.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Medallia. Please note, we do not ask for sensitive or financial information via chat, text or social media, and any email communications would come from the domain @medallia.com. All applicants should apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference (unless the candidate requests other accommodations). If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Medallia, please contact us.