Job Description

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

About the role

As a Quality Engineer II, you’ll be working with emerging technologies in a role that merges the responsibilities of quality assurance and test automation. You will work with a software development team on various projects from start to finish, to create test plans that can be transformed into automated test cases. You will augment an automated test development process, automate new test cases and create test data to support the product development lifecycle. As we scale, confidence, efficiency and consistency in quality testing will be imperative, and you will play a huge part in its success.

Candidates based in the Buenos Aires vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases, with guidance from senior Quality Engineers
• Estimate, prioritize, plan and coordinate testing activities at the level of a project
• Develop and execute manual and automation scripts and integrate them in CI/CD pipelines
• Automate and document tests from existing test cases/scenarios and new feature specifications, with guidance from senior Quality Engineers
• Stay up-to-date with new testing tools and test strategies
• Identify, record, document thoroughly and track bugs
• Be meticulous about documentation and maintaining a robust log of all test cases and test results
• Perform thorough regression testing
• Participate on a Scrum team, including all Agile and Scrum related ceremonies

Minimum Qualifications 

• 2+ years working in software testing development or relevant experience while pursuing a degree
• Fundamentals of software QA methodologies, tools and processes
• Experience in writing and running clear, concise and comprehensive test plans and test cases
• Proficient with bug tracking and test management toolsets to support development processes 
• Hands-on experience with automated testing tools (or a willingness to learn)
• Nice-to-have: experience with version control software (e.g. Git), JavaScript, Typescript and/or Playwright

Preferred Qualifications 

• Analytical thinker with ability to identify and solve problems in a logical manner

• Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously
• Detail oriented and ability to analyze complicated data sets
• Ability to spot flaws and inconsistencies
• Strong propensity for research and investigation
• Friendly, outgoing, enjoys working with others and making customers successful
• A spirit of collaboration and transparent communication
• Excellent verbal and written communication skills

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.

Equal Opportunity Employer

Medallia is an Equal Opportunity Employer. All employees and applicants are protected from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law.

Medallia is an E-Verify Employer.

Accessibility Statement

Medallia endeavors to make www.medallia.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Medallia Talent Acquisition at ApplicantAccessibility@medallia.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

To Recruitment Agencies

Medallia does not accept resumes. Please do not forward resumes to our jobs alias, employees or any other company location. Medallia is not responsible for any fees related to unsolicited resumes.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Medallia. Please note, we do not ask for sensitive or financial information via chat, text or social media, and any email communications would come from the domain @medallia.com. All applicants should apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference (unless the candidate requests other accommodations). If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Medallia, please contact us.