Job Description

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.  

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together. 

Bring your whole self.

About Our Sales Team:

Our Sales Team is focused on driving sustainable revenue growth by connecting large organizations with our innovative customer experience solutions that propel exceptional business outcomes. The team’s goal is to build strategic relationships with global enterprise clients, deeply understand their internal and external experiences and challenges, and deliver tailored CX/EX technologies and services.

Success is defined by the ability to close high-value deals, expand enterprise accounts, and position our company as a trusted CX/EX partner in a rapidly evolving market.

Our mission is to create a legendary team and establish a reputation across enterprise software for sales excellence, career growth, and fun.

Candidates in the London area will be prioritized as the person in the role will ideally be in our Covent Garden office 2-3 days per week. 

Lead a team of Enterprise and Strategic Account Executives focused on expanding Medallia's footprint in the UK

• Support Account Executives in developing and executing a strategy for expanding existing accounts via new lines of business and securing multi-year managing renewals. This includes partnering on prospecting strategies, meeting preparation efforts, territory reviews, and quarterly business reviews.
• Own, drive, and accurately forecast new software bookings, retention, and upsell/cross-sell opportunities
• Define territory strategies, account lists, and quota expectations
• Attract, recruit, and hire Account Executives to build a high-performing team
• Inspire, develop, and retain high-performers
• Partner with key members of the Sales Ecosystem (Solutions Consulting, Field Sales, and Inside Sales)
• Build and execute relationships and go-to-market strategies with key Medallia Partners such as management consulting firms and global system integrators
• Partner internally with Sales and Ecosystem Leadership, Sales Operations, and Marketing to continuously improve our account approach, retention rate, and win rate
• Work with your Area Vice President and sales leadership team to set the vision, strategy, and tone for your region

Minimum Qualifications

• 3+ years as a first-tier leader of a high-performing enterprise software sales team owning large Enterprise accounts
• 5+ years as a top-performing individual contributor in an enterprise software account management or field sales role
• Demonstrated experience consistently exceeding quota in an enterprise sales organization
   

Preferred Qualifications

• Strongly Preferred: Previous experience/knowledge of the Customer Experience Management space and/or Contact Center space
• Demonstrated experience building and maintaining C-suite relationships
• Track record of inspiring and developing high-performing account management and sales professionals
• Understanding of transaction structure best practices and ability to work with revenue recognition to build creative and complex deal structures to maximize revenue to Medallia 

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.

Equal Opportunity Employer

Medallia is an Equal Opportunity Employer. All employees and applicants are protected from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law.

Medallia is an E-Verify Employer.

Accessibility Statement

Medallia endeavors to make www.medallia.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Medallia Talent Acquisition at ApplicantAccessibility@medallia.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

To Recruitment Agencies

Medallia does not accept resumes. Please do not forward resumes to our jobs alias, employees or any other company location. Medallia is not responsible for any fees related to unsolicited resumes.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Medallia. Please note, we do not ask for sensitive or financial information via chat, text or social media, and any email communications would come from the domain @medallia.com. All applicants should apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference (unless the candidate requests other accommodations). If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Medallia, please contact us.