Job Description

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.  

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

The Role:

As a Sales Development Representative, you will be responsible for engaging with executives at some of the best companies in the world. You will build the foundation for Medallia’s future success by driving new sales opportunities through innovative campaigns and events.

• Develop subject matter expertise in Customer Experience Management to best support and coach our customers and prospects (including, completing all training certifications provided by Medallia)
• Build key relationships and collaborate with field sales representatives on their respective territory accounts in the region to continuously generate new pipeline through account research, strategy, and outreach
• Establish rapport and build strong relationships with all levels of stakeholders, including senior executives (VPs, SVPs, EVPs)
• Research and understand the needs of our clients, prospects, and customers, and effectively communicate Medallia’s value proposition
• Own documentation with our prospects, including capturing use cases, lead scores, purchase timeframes, and next steps
• Prioritize opportunities and mobilize the appropriate internal resources to help accelerate our sales cycles
• Partner with Marketing on driving attendance to events, tradeshows, webinars, and conferences
• Generate, retain, and engage a high volume of new leads in a timely manner
• Manage and appropriately forecast your leads using Salesforce.com

Minimum Qualifications

• Fluency in German is required
• Experience in a client-facing role working in sales, business development, account manager or a related field

Preferred Qualifications

• 9+ months outbound prospecting experience
• Proficency in an additional language such as Italian, Spanish, or French is a big plus
• Experience in a SaaS or IT company
• Strong written and oral communication
• Excited and passionate about learning customer experience management and discovering where customers are in their journey
• Ability to engage with customers and prospects at every level of the organization - from the frontline to the C-Suite
   

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.

Equal Opportunity Employer

Medallia is an Equal Opportunity Employer. All employees and applicants are protected from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law.

Medallia is an E-Verify Employer.

Accessibility Statement

Medallia endeavors to make www.medallia.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Medallia Talent Acquisition at ApplicantAccessibility@medallia.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

To Recruitment Agencies

Medallia does not accept resumes. Please do not forward resumes to our jobs alias, employees or any other company location. Medallia is not responsible for any fees related to unsolicited resumes.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Medallia. Please note, we do not ask for sensitive or financial information via chat, text or social media, and any email communications would come from the domain @medallia.com. All applicants should apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference (unless the candidate requests other accommodations). If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Medallia, please contact us.