Patient Cloud Training Specialist (Remote)

Location: This is a hybrid remote/in-office role.

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

About the Team:

As a member of the Medidata Global Education team, your mission is to support the successful implementations of client study protocols and related Instructor-Led Training -producing quality training materials and exceptional training experiences for clinical trial operations personas responsible for study fulfillment and associated patient interactions.

You will join a team of 6-8 Training Specialists who author and deliver this specialized training at live or virtual global Investigator Meetings and within related training contexts.

The primary responsibility of the Training Specialist is to deliver end-user technical training (in the format of web based and classroom style training) for the clinical research industry that adheres to company quality standards while staying current with the adult learning theory.

Additionally, you will help develop new trainings which include a variety of formats such as, recordings, demos, formal documentation and instructor led trainings.

Responsibilities:

• Training Delivery: Deliver standard technical training, demonstrations, and "Train the Trainer" sessions across multiple formats (Instructor-Led/Classroom, Webinar, and Remote) for internal and external clients.

• Product Knowledge: Maintain proficiency in Medidata's Patient Experience products and core workflows, keeping up-to-date with newly released features to accurately support end-users.

• Content Maintenance: Assist in updating and maintaining training materials, manuals, templates, and documentation to ensure they align with product updates.

• Logistical Coordination: Handle the logistical planning, environment setup, and administrative tracking for assigned training sessions and Investigator Meetings.

• Collaboration & Feedback: Partner with internal delivery and product teams, capturing routine user-experience feedback from training sessions to pass along to relevant stakeholders.

• Project Execution: Manage individual timelines and deliverables for multiple training assignments simultaneously, ensuring timelines are met under the direction of the Training Manager.

• Compliance Adherence: Follow standard Medidata guidelines and quality procedures to ensure all training activities meet company and industry standards.

Responsibilities:

• Training Delivery: Deliver standard technical training, demonstrations, and "Train the Trainer" sessions across multiple formats (Instructor-Led/Classroom, Webinar, and Remote) for internal and external clients.

• Product Knowledge: Maintain proficiency in Medidata's Patient Experience products and core workflows, keeping up-to-date with newly released features to accurately support end-users.

• Content Maintenance: Assist in updating and maintaining training materials, manuals, templates, and documentation to ensure they align with product updates.

• Logistical Coordination: Handle the logistical planning, environment setup, and administrative tracking for assigned training sessions and Investigator Meetings.

• Collaboration & Feedback: Partner with internal delivery and product teams, capturing routine user-experience feedback from training sessions to pass along to relevant stakeholders.

• Project Execution: Manage individual timelines and deliverables for multiple training assignments simultaneously, ensuring timelines are met under the direction of the Training Manager.

• Compliance Adherence: Follow standard Medidata guidelines and quality procedures to ensure all training activities meet company and industry standards.

Qualifications:

• Communication & Delivery: Strong written and verbal communication skills, with experience delivering technical presentations and utilizing standard training manuals or guides.

• Dynamic Training Skills: Ability to engage classroom or virtual audiences and adapt delivery style to meet the immediate needs of diverse end-users (e.g., clinical site staff, internal teams).

• Technical Aptitude: Solid foundational understanding of clinical research SaaS technology and the life sciences industry.

• AI & Content Efficiency: Familiarity with AI-assisted documentation tools and structured content models to support efficient content updates and automation.

• Organizational Skills: Strong time-management and organizational skills, with the ability to work independently on routine tasks and manage personal deliverables.

• Meticulous Documentation: Ability to maintain accurate training logs, version history, and administrative records to support compliance and audit readiness.

• Technical Proficiency: Experience with the MS Office suite and standard virtual training platforms (e.g., Zoom, WebEx, Teams).

• Travel Flexibility: Ability to travel up to 50%, including weekends and international travel as required by project needs.

• Transferable Teaching Expertise: While clinical research knowledge is a plus, a strong background in formal teaching, corporate training, or academic instruction is highly valued and can substitute for industry-specific experience

• Other Training Specialist Expertise: Expertise in creating and delivering structured, corporate or life-sciences academic, instructor-led training for adult learners

• Bachelor's degree required; or equivalent years of experience in a Life Sciences, Biomedical, or Clinical Trial Operations or Education/Instructional discipline

• 1-3 years of experience in clinical/biomedical and/ or software development environmentpreferred

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. 

• The salary range for positions that will be physically based in the NYC Metro Area is  $79,500.00 to 106,000.00
• The salary range for positions that will be physically based in the California Bay Area is $84,000.00 to 112,000.00
• The salary range for positions that will be physically based in the Boston Metro Area is $78,000.00 to 104,000.00
• The salary range for positions that will be physically based in Texas or Ohio is $70,125.00 to 93,500.00
• The salary range for positions that will be physically based in all other locations within the United States is $71,250.00 to 95,000.00

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.

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Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

We will accept applications on an ongoing basis until we fill the position.