Account Manager, Vietnam Based

The Opportunity:

As an Account Manager your key objective is to grow the coverage and quality of Agoda’s supply network by remotely managing a portfolio of hotel partners in Vietnam. You will be responsible for maximizing partner engagement, driving portfolio performance, and improving supply metrics through digital-first account management at scale.

In this role, you’ll get to:

• Own and manage a portfolio of hotels across Vietnam.
  • Build and maintain strong partner relationships remotely via calls, emails, and virtual meetings.
  • Drive improvements in key supply metrics  by analyzing performance and recommending solutions.
  • Activate Agoda products and promotions for partners, track deal performance, and ensure outcomes are documented.
  • Act as a point of contact for partner escalations within your assigned portfolio
• Use Agoda’s digital tools for outreach, logging, and reporting.
• Participate in training to stay updated on new tools, processes, and best practices.
• Participate in assigned project, support operational task / event and any other adhoc tasks that under your scope of work and responsibilities.

What you’ll need to succeed:

• Minimum 4 years’ experience in account management, business development, or supply/e-commerce role.
• Excellent communication and negotiation skills in both Vietnamese (Native level) and English (Business level). 
• Strong relationship management and negotiation skills, with proven success in B2B engagement. 
• Analytical mindset, with experience using data to drive decisions and performance outcomes.
• Comfort with digital-first work (remote portfolio management, call systems, CRM tools).
• Self-driven, organized, and able to manage a large portfolio independently.
• Ability to adapt quickly to evolving workflows, tools, and business priorities.