Customer Training Specialist - Bellevue

What will you be doing?

As a key member of our product implementation and adoption teams, you will:

• Deliver engaging and effective training to Zenoti customers across various formats—live sessions, online webinars, and remote training.
• Design and develop e-learning content using tools such as Camtasia, Articulate Storyline, Adobe Captivate, and other industry-standard authoring platforms.
• Create standardized instructional materials and training curricula with clear learning objectives and measurable outcomes.
• Collaborate with customers to assess training needs and build tailored training plans, including schedules, content, and feedback mechanisms.
• Support product implementation remotely or onsite, ensuring smooth onboarding and adoption.
• Stay up to date with Zenoti’s product features, business workflows, and market trends to ensure training content remains relevant and impactful.
• Analyze customer usage data, support tickets, and feedback to continuously improve training effectiveness.
• Contribute to the overall training strategy by defining and tracking key performance indicators and outcomes.
• Drive product adoption and customer satisfaction through high-quality training delivery and content creation.

What skills do you need?

• Proven experience in developing and delivering customer training for SaaS or enterprise-level applications
• Strong instructional design background or understanding of adult learning principles.
• Excellent written and verbal communication skills.
• Strong customer service orientation and ability to work with global clients.
• Analytical thinking and problem-solving skills.
• Ability to manage customer expectations and work in a fast-paced, dynamic environment.
• Experience with SaaS platforms and enterprise software.
• Proficiency in MS Office tools.
• Bachelor’s degree in computer science, Instructional Design, Education, or a related field.
• 5+ years of experience in a customer-facing training or instructional design role.
• Fluency in European or Southeast Asian languages is a plus.
• Willingness to travel up to 25%.

• Proficiency in e-learning authoring tools such as Camtasia Studio, Articulate Storyline, Adobe Captivate, and familiarity with learning management systems (LMS)