Product Specialist (SaaS Implementation and Onboarding)

About the Role

We are seeking an experienced Product Specialist with a proven background in the SaaS industry to support customer onboarding, drive product adoption, and deliver measurable value through our AI product suite. The successful candidate will serve as a trusted advisor to our clients, ensuring seamless engagement across the customer lifecycle, while collaborating with internal stakeholders to align product capabilities with business outcomes. 

Key Responsibilities

• Customer Onboarding & Enablement
• Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with our AI products.
• Conduct customer-focused sessions, demos, and recommend best practices.
• Build strong relationships with customer stakeholders across technical, business, and executive teams.
• Gather customer feedback and translate insights into actionable recommendations for internal teams.
• Ensure high customer satisfaction and contribute to renewal and expansion opportunities.
• Driving Adoption & Value Realization
• Act as a trusted advisor to customers, helping them integrate AI solutions into business workflows.
• Monitor product usage and proactively identify opportunities to increase adoption.
• Collaborate with customers to define success metrics and demonstrate ROI.
• Cross-Functional Collaboration
• Partner with Product, Engineering, and Support teams to escalate and resolve customer issues.
• Share customer insights to influence product roadmap and strategy.
• Collaborate with Sales and Customer Success teams to drive long-term account growth.
• Reporting & Insights
• Track and analyze customer health, adoption, and engagement metrics.
• Provide regular reports and business reviews to both customers and internal stakeholders.

What We’re Looking For

• 3–6 years of hands-on experience in SaaS, preferably in a Product Specialist, or Solutions Architect, Business Consultant role.
• Strong understanding of customer onboarding, engagement, and adoption frameworks.
• Demonstrated experience in stakeholder management across diverse customer and internal groups.
• Proficiency in analyzing product usage data and presenting actionable insights.
• Prior hands-on exposure to AI or data-driven products is required.
• Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
• Ability to manage and work across multiple projects. Experience working with remote teams across different time zones
• Strong ability to demo/train and deliver excellent customer presentations.
• Strong logical, analytical and problem-solving skills
• Open to travel on short notice to customer locations when required
• Good understanding of MS Office, JIRA, confluence applications and PS tools
• Ability to learn new skills and operate in a fast-paced and changing environment.