Senior Product Support Specialist

Requirements

What's the Opportunity?

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance.

What Will I be doing?

• Work with customers to help them solve issues they have with using Zenoti
• Own customer reported issues and see problems through to resolution
• Consult with customers to ensure their business operations run effectively on Zenoti
• Follow all defined processes in the team when working on issues
• Be part of the ticketing system and handle the client reported issues.
• Be proud of what you work on, obsess about the quality of the work you produce
• Influence the direction of the product by providing feedback about challenges customers have with using our product

What Skills do I need?

• 4 to 8 years in supporting web-based enterprise applications
• A willingness to solve problems for our customers
• A technology-centric background
• Previous advanced support experience with data-driven, web-based applications
• Strong logical, analytical and problem solving skills
• Excellent communication skills
• Work in night shifts
• Can work in a fast paced, ever changing, start-up environment