Customer Success Manager

What we’re all about:

Job Title: Customer Success Manager 

Department: Operations  

Reporting To: Head of Operations 

 

The Company 

Mobius Networks is a global provider of enterprise mobile connectivity solutions, helping businesses stay connected through reliable mobile airtime, IoT connectivity and managed network services.

 

Purpose of the role 

To drive business growth and retention by building and protecting strong, long-term customer relationships. To act as the primary liaison between customers, Mobius Account Management and internal teams, focusing on customer satisfaction, contract renewals, upselling, and conflict resolution. 

 

Reporting to and working with the Head of Operations, to ensure that effective methods are in place to allow the company to run to its maximum productivity. To provide sales and customer service support for both existing and potential customers the business. 

 

Customer Success Manager Duties Include 

• Relationship Management: To serve as the primary, dedicated point of contact for an assigned portfolio of key clients. To work with current Sales Account Management and take ownership of the current relationship, excluding commercial decisions.  

• Retention and Renewals: Manage renewal timelines and proactively secure client extensions to mitigate churn. Conduct regular business reviews to ensure service delivery meets and exceeds both the customer expectation and Mobius required standards.  

• Revenue Growth: Identify opportunities to cross-sell and upsell products or services, handle renewals, and drive sales targets. Deliver process and product presentations, to encourage new or extended sales 

• Issue Resolution: Act as a senior escalation point for client complaints, working across internal departments to resolve issues promptly.
• Market & Data Analysis: Maintain accurate and GDPR compliant customer records on systems like Salesforce, analyse customer data, and track industry trends to improve Mobius client strategy 

 

Key Skills and experience preferred 

• Experience: 3–5 years in account management, technical sales, or client-facing roles. 

• Communication: Exceptional verbal and written communication skills with strong negotiation and problem-solving capabilities. 

• Commercial Acumen: Ability to interpret financial data, manage contractual KPIs, and maximize account profitability. 

• Professional Qualifications: Exposure to ITIL practices preferably qualified to Foundation level 

 

Personal Specification 

• Strong Leadership and organisational skills 

• Strong interpersonal and communication skills 

• A methodical and structured approach to problem solving  

• A ‘can-do’ attitude with a flexible approach 

• An approachable attitude 

• A keen attitude towards self-development 
  
  

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