Director - OTC/BRIM Lead

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role: 
SAP Order to Cash (OTC) and BRIM Operations Lead is responsible for overseeing the end-to-end process of managing revenue boundary systems processing to ERP billing, and revenue management using SAP systems, including SAP BRIM (Billing and Revenue Innovation Management). The role requires both technical and operational expertise and strong leadership skills. The Lead plays a critical role in overseeing the OTC and BRIM team for all operational and service delivery activities. There are two components to the role: 

SAP S4 Order to Cash Run / Operations  SAP BRIM Run / Operations 

The OTC Lead must ensure that ongoing operations in both SAP applications are executed properly. 

Your Role Accountabilities: 

OPERATIONS/PROJECT MANAGEMENT 

• Lead day-to-day operations related to SAP billing, invoicing, revenue recognition, financial reporting and SAP BRIM. 

• Ensure efficient transaction processing, including order processing, billing, dunning, and collections. 

• Monitor and improve key operational performance metrics, including billing accuracy, invoicing timeliness, and collection efficiency. 

• Oversee the complete Order-to-Cash (OTC) cycle, from order entry to invoicing, collection, and payment. 

• Lead or participate in the implementation, upgrade, and rollout of SAP BRIM and OTC solutions. 

• Ensure smooth integration with other SAP modules (e.g., SAP SD, FI, and MM) and third-party systems. 

• Lead project team, key stakeholders, and management to prioritize business requirements and develop and maintain detailed project plans using standard tools 

• Help determine resource roles needed and work with management to secure project team members 

• Drive operational and project delivery in a matrix/cross functional (BU Champions) 

SOLUTION DESIGN and IMPLEMENTATION 

• Collaborate with key stakeholders to understand team needs and dependencies to better align business processes 

• Work closely with business stakeholders to understand requirements and design solutions in SAP BRIM and OTC that align with business objectives. 

• Act as the primary point of contact for both internal and external stakeholders regarding SAP BRIM and OTC operations. 

• Coordinate with vendors and consultants for the implementation or optimization of SAP BRIM solutions 

• Communicate effectively with business users to provide updates, training, and support on system functionality and process changes. 

• Manage the customization and enhancement of SAP OTC and BRIM modules to meet business needs. 

• Develop and define new and improved workflow and initiatives  

• Help provide training and training materials for new processes 

• Support key end users in month end, quarter end, and year end activities 

• Manage special assignments, such as evaluating vendors, gathering/evaluating consultant proposals, or other responsibilities as requested 

• Ensure that all billing, invoicing, and revenue recognition processes comply with accounting standards (e.g., IFRS 15/ASC 606) and company policies. 

• Manage data privacy and security standards in billing operations to ensure compliance with legal and regulatory requirements. 

• Identify and mitigate risks related to revenue leakage, billing errors, and process inefficiencies. 

STRATEGY 

• Develop and execute a methodology to evaluate, prioritize and monitor the success of the business processes 

• Accurately and clearly articulate strategic issues and provide relevant, logical options for solving them  

• Create comprehensive and meaningful strategy presentations for senior executives 

• Build a framework and drive development through dynamic business intelligence tools and dashboards for use in ongoing business planning and goal measurement through KPIs 

• Drive continuous improvement in OTC and BRIM processes through automation, system optimization, and adoption of new SAP functionalities. 

• Identify opportunities for digital transformation in billing and revenue management, leveraging SAP’s latest technologies, such as S/4HANA and cloud solutions. 

• Monitor market trends and innovations in billing, revenue management, and SAP BRIM to enhance the company’s capabilities. 

ANALYTICS, COMPLIANCE and RISK MANAGEMENT 

• Ensure that all billing, invoicing, and revenue recognition processes comply with accounting standards (e.g., IFRS 15/ASC 606) and company policies. 

• Manage data privacy and security standards in billing operations to ensure compliance with legal and regulatory requirements. 

• Identify and mitigate risks related to revenue leakage, billing errors, and process inefficiencies. 

• Provide regular reports and analysis on order processing, billing, revenue, and operational KPIs to senior management. 

• Utilize SAP analytics tools to track and optimize billing and revenue operations performance. 

• Support decision-making by providing insights into revenue trends, payment delays, and customer behavior. 

• Develop comprehensive performance analysis of business processes and review ways of improvement 

Qualifications & Experiences: 

• 2+ years of prior experience in a related field (media, entertainment, business development or streaming services industry experience a plus) 

• 5+ years of hands-on implementation or operational experience with SAP Financial solutions 

• 12+ years of transactional processing and operations assurance experience 

• Undergraduate degree required in computer science, mathematics or business sciences 

• Project management for SAP implementations or enhancements 

• Superior analytical and problem-solving skills 

• Leadership skills to manage teams and cross-functional stakeholders. 

• Analytical mindset for performance optimization and process improvements 

• Expert user of Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings, and worksheets 

• A passion for accuracy and translating insights into a compelling narrative; able to maintain a balance between the details and the larger picture 

• Excellent written and verbal communication 

• Superb relationship building skills 

• Work collaboratively w/small teams 

• Ability to handle multiple assignments concurrently  

Not Required but preferred experience: 

• Graduate degree preferred not required in computer science, mathematics, or business sciences 

• Post-graduate work experience in a related field (entertainment or entertainment) 

• Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.) 

• Familiarity with streaming and similar products/services  

• Experience working in a national or global company 

• Some visualization tool knowledge would be helpful (i.e. Tableau, Power BI) 

• Comfortable in working in highly iterative and somewhat unstructured environment 

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.