Senior Systems Application Support

Company Description 

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. 

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 

Qualifications 

Basic Qualifications 
• Must have a High School diploma or equivalent or relevant work experience 
 
Preferred Qualifications: 
 
• Basic Knowledge of networking 
• Basic Understanding of message flow with the ability to gain an in-depth understanding 
• Basic understanding of API monitoring/reading logs 
• Basic Understanding of File transfer protocol 
• Strong verbal and written communication skills. 
• Takes ownership through to incident resolution. 
• Client focused ethos with the ability to interact across all management levels. 
• Exposure to Unix/ bash or shell scripting is an added advantage. 
• Exposure to ITIL standard ticket practices/Service Now experience a plus 
• Working knowledge of Linux, Splunk, Grafana, Prometheus or other monitoring tools including log analysis and constructing queries preferred. 
• Previous IT Operations/Service Desk experience desirable, but not essential as training will be given. 
• Experience with ISO 8583 or equivalent messaging protocol. 
• Associate degree in relative field or 2 years of equivalent industry experience. 2 years working in tech industry is a plus. 
• Ability to work effectively as part of a team and individually (self-starter). 
• Accepts responsibility for own workload management and escalates / seeks advice & guidance where required. 
• Ability to make decisions based upon information available, present recommendations and deal with moderate challenges. 
• Assesses urgency of incident, completes analysis, and applies sound logic and problem-solving techniques. 
 

Additional information 

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.