Senior Product Manager, Client Configuration
TeladocJoin the team leading the next evolution of virtual care.
At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.
Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.
Summary of Position
Teladoc is transforming business operations to deliver a best‑in‑class client implementation and onboarding experience while driving meaningful operational efficiency through the Client Connection Center. We are building a connected digital ecosystem that modernizes how enterprise clients are configured, onboarded, and managed across their lifecycle, enabling seamless self‑service client interactions while maintaining continuity across legacy systems.
In partnership with Data Science, Operations, Engineering, and Client Management, this role will create scalable, resilient configuration capabilities that support both near‑term operational needs and long‑term platform modernization. The Senior Product Manager, Client Configuration owns the end‑to‑end product roadmap and execution for client configuration capabilities that cut across multiple value streams and downstream systems. The ideal candidate brings strong product leadership, systems thinking, and the ability to manage complexity in an enterprise environment.
Essential Duties and Responsibilities
Lead cross‑functional and cross‑enterprise teams in the development and execution of the Client Configuration roadmap within the Client Connection Center.
Own the product vision, strategy, and roadmap for Client Configuration, balancing new capability delivery with legacy system constraints and technical debt.
Own end‑to‑end release readiness for Client Configuration capabilities delivered through multi‑wave project releases, including sequencing, cutover, stabilization, and hypercare.
Partner with Engineering and Operations to define cutover strategies, rollback plans, and parallel‑run approaches that protect live client operations.
Proactively identify and manage cross‑platform dependencies across legacy systems, emerging capabilities, and third‑party vendors.
Continuously evaluate market, client, and operational insights to identify opportunities for product enhancements, efficiency gains, and improved client outcomes.
Manage backlog prioritization, write clear requirements and user stories, and make informed tradeoffs across business value, operational risk, and technical feasibility.
Partner closely with Client Management and Operations to ensure operational and client readiness, including workflows, enablement, and adoption.
Identify, communicate, and mitigate client‑impacting and operational risks associated with configuration changes.
Support the transformation of raw data into actionable business and product insights to drive continuous improvement.
The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Supervisory Responsibilities
No
Qualifications Expected for Position
5+ years of Product Management experience in an enterprise or B2B environment, preferably supporting operational or platform-based products.
Proven experience owning products that span multiple systems and operational teams, including legacy and modern architectures.
Strong knowledge of data, analytics, and enterprise platforms with experience operationalizing automated data quality checks (validation rules, reconciliation, monitoring) to keep client configurations aligned across downstream systems.
Demonstrated success delivering complex, multi-phase releases with live operational impact.
Strong experience with backlog ownership, requirements definition, and translating ambiguous needs into clear, actionable user stories and workflows.
Ability to operate effectively in ambiguity, proactively identify gaps, and drive work forward with minimal direction.
Strong systems thinking and dependency management skills, with the ability to navigate cross-platform impacts and tradeoffs.
Metrics‑driven mindset with the ability to define and track outcomes tied to company goals.
Exceptional written and verbal communication skills, including the ability to distill complex concepts for non‑technical audiences.
Bonus Qualifications
Experience with client lifecycle systems (configuration, onboarding, eligibility, revenue, or support).
Experience building or scaling self-service client tools (e.g., client admin portals, guided configuration/onboarding workflows, in-product help) and applying AI/ML (including GenAI) to improve client or operational workflows, with an understanding of measurement, governance, and safe rollout practices.
Experience contributing to enterprise transformation or platform modernization initiatives, especially in legacy-to-modern transition environments.
Comfortable operating at the intersection of product, operations, and technology.
Experience working with external vendors or system integrators.
The base salary range for this position is $130,000 - $155,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
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We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.
As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.
Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why join Teladoc Health?
Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.
Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.
Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.
Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.
Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.
Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.