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Senior FBS Ops Account Management
ShopeeBangkok, Thailand
Apply What you'll do
- Lead inbound, replenishment, and ASN management to ensure smooth inventory flow and seller compliance.
- Monitor warehouse capacity, operational SLAs, RTS performance, and fulfillment-related KPIs to drive operational efficiency.
- Manage seller operational performance and provide strategic recommendations to improve seller growth, retention, and fulfillment quality.
- Act as the main escalation point for complex seller operational issues and coordinate resolutions with cross-functional teams.
- Drive seller and SKU retention initiatives through performance analysis and proactive account management.
- Prepare and present business reviews, operational reports, and performance insights to sellers and internal stakeholders.
- Lead process improvement projects to optimize operational workflows, seller experience, and cost efficiency.
- Mentor junior team members and support team KPI achievement and operational execution plans.
- Oversee SKU and listing quality to ensure compliance with platform policies and operational standards.
- Manage the full loop of pick-up service operations, including route planning, operational coordination, billing submission, performance tracking, and continuous process improvement.
Requirements
- Bachelor’s Degree in Business Administration, Supply Chain, Logistics, or related fields.
- >3 years of experience in E-commerce Operations, Fulfillment, Supply Chain, Logistics, Account Management, or related functions.
- Proven experience in stakeholder management and handling seller escalations independently.
- Experience in project management, process improvement, or operational optimization initiatives is preferred.
- Excellent communication, negotiation, and interpersonal skills.
- Strong problem-solving mindset with good attention to detail.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Proficiency in Microsoft Excel, Google Sheets, and reporting/dashboard tools.
- Proficient in both English and Thai.
- Experience with Warehouse Management Systems (WMS) or e-commerce platforms is a plus.
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