Operator Quality - SPX Express (Jakarta)

What you'll do

• Receive and make decision on operator violation cases from various sources
• Reconcile violation data, calculate applicable sanctions, and execute enforcement actions including suspension and block list update based on existing policy
• Ensure operator attendance, schedule compliance, and overall performance 
• Assign corrective training to operators based on their violations
• Prepare and distribute compliance related communication and provide case decision visibility to relevant parties
• Review and make decision on appeal submission from operator and relevant parties based on evidence and applicable policy

Requirements

• Bachelor’s degree in any field (Industrial Engineering, Statistics, or related fields preferred)
• Min. 2 years of experience in logistics or 3PL operations
• Detail-oriented and consistent in reviewing and validating cases based on SOP
• Able to perform data validation, reconciliation, and case assessment based on data/reports
• Strong analytical thinking with basic data analysis skills
• Experience in handling appeals/complaints and making objective judgments
• Able to handle high work volume with strict SLA and deadlines
• Proficient in Excel/Google Sheets (filtering, sorting, basic formulas)