Strategy & Planning PMO Senior Associate (New Service Launching)

About the team

We’re looking for a Strategy & Planning Senior Associate to join our Market Expansion team, where you’ll lead the rollout of new logistics services from idea to execution. We need a "builder" who thrives in ambiguity and has the grit to navigate the complexities of e-logistics at scale. You will take a new service idea and own it until it’s running smoothly nationwide. This means you’ll be the one writing the SOPs, testing the first pilots on the ground, and fixing the bugs with the Product team until the service is perfect

What you'll do

• Own the launch lifecycle: Be the project owner to scope projects, align stakeholders, drive execution, and lead post-launch reviews.
• Translate strategy into action: Convert business requirements into a clear execution plan (playbooks, SOPs, system configurations, etc.).
• Lead cross-functional collaboration: Coordinate with cross-functional teams (Product, Ops, OPEX, Marketing, BD, and Customer Service teams, etc.) to ensure service launches are on time and on target
• Set up scalable systems: Establish workflows and automation tools to enable rapid and repeatable launch processes
• Pilot and iterate: Execute initial service pilots, collect feedback, and iterate on service model designs to ensure viability at scale
• Track performance and report insights: Monitor KPIs post-launch, address implementation gaps, and continuously improve service delivery

Requirements

• 6+ years of experience in e-logistics, supply chain, or e-commerce operations, preferably in a fast-scaling environment
• Bachelor’s degree in Business, Marketing, or related fields.
• Excellent communication and stakeholder management skills, enabling effective influence across multiple levels and teams
• Excellent analytical skills with hands-on experience in Excel, SQL, and BI tools
• High tolerance for ambiguity and the ability to thrive under the pressure of an aggressive roadmap. You are as comfortable in a boardroom as you are on a warehouse floor