IT Support - Insurance

What you'll do

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices, and printers
• Troubleshoot and resolve end user application issues, and maintain/update technical support documentation
• Handle asset management, maintain inventory, and liaise with vendors
• Maintain and monitor office network infrastructure
• Perform first-level troubleshooting, system monitoring, and reporting
• Assist in maintaining accurate IT support logs, reports, and documentation
• Support the team in identifying repetitive operational tasks and improving efficiency in daily support activities
• Assist in streamlining IT support workflows and internal processes

Requirements

• Fluent in English is a must
• A recent fresh graduate or final-year student in Computer Science, Information Technology, or a related field (no pending classes preferred)
• Basic knowledge of computer hardware, software, and operating systems (Windows and macOS)
• Comfortable working with structured data such as spreadsheets, logs, and reports
• Strong analytical and problem-solving skills
• Good interpersonal and communication skills, able to interact effectively at all levels
• Enthusiastic, proactive, and willing to learn in a fast-paced environment
• Interested in improving processes and finding more efficient ways of working
• Willing to fully WFO from Jakarta Office
• Available for a 6 months internship period