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IT Support - Insurance
ShopeeJakarta, Indonesia
Apply What you'll do
- Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices, and printers
- Troubleshoot and resolve end user application issues, and maintain/update technical support documentation
- Handle asset management, maintain inventory, and liaise with vendors
- Maintain and monitor office network infrastructure
- Perform first-level troubleshooting, system monitoring, and reporting
- Assist in maintaining accurate IT support logs, reports, and documentation
- Support the team in identifying repetitive operational tasks and improving efficiency in daily support activities
- Assist in streamlining IT support workflows and internal processes
Requirements
- Fluent in English is a must
- A recent fresh graduate or final-year student in Computer Science, Information Technology, or a related field (no pending classes preferred)
- Basic knowledge of computer hardware, software, and operating systems (Windows and macOS)
- Comfortable working with structured data such as spreadsheets, logs, and reports
- Strong analytical and problem-solving skills
- Good interpersonal and communication skills, able to interact effectively at all levels
- Enthusiastic, proactive, and willing to learn in a fast-paced environment
- Interested in improving processes and finding more efficient ways of working
- Willing to fully WFO from Jakarta Office
- Available for a 6 months internship period
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