Product Manager - Chatbot

What you'll do

• Own end-to-end product development of Chatbot features, driving ideation, impact analysis, priority definition, system design, and development while overseeing post-launch performance through data analysis for continuous improvements.
• Collaborate with data science and engineering teams to develop advanced LLM solution models, predictive analytics, recommendation systems etc. to enhance chatbot effectiveness.
• Effectively manage stakeholder expectations and project timelines by developing detailed product plans, proactively mitigating risks, and ensuring seamless collaboration and communication across cross-product teams, engineers, product ops, and analysts.
• Work closely with business teams to develop features aligned with business goals, helping stakeholders understand the product, communicate its value, and define strategic priorities together.
• Conduct comprehensive market research and competitor analysis to identify opportunities and gaps, applying tailored strategies to refine product positioning and performance, and preparing product proposals to drive informed decision-making.

Requirements

• Bachelor's degree or above in Computer Science, Math & Stats, Engineering, or a related applied quantitative field. Or experience in lieu
• At least 3 years of full time experience as a product manager.
• At least 1 year of full time product management experience or domain knowledge in one or more of the following areas is preferred: Chatbot technology, recommendation systems, user segmentation & targeting, e-commerce risk management and user experience optimization.
• Excellent problem solving and analytical skills
• Effectively communicate complex business/technical information with different audiences verbally or in writing
• Self-driven, positive attitude and team player
• Experience in using data science and machine learning to solve problems