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Logistics Operations Supervisor (Quality & Performance) - SPX Express
ShopeeJakarta, Indonesia
Apply What you'll do
- Manage day-to-day penalty operations, act as the main PIC to Ops
- Ensure operator adherence to operational SOPs, policies, and compliance standards
- Monitor and analyze operator quality data to identify trends, gaps, and improvement opportunities
- Collaborate with cross-functional stakeholders to resolve operational issues and support business objectives
Requirements
- 3–5 years of experience in logistics/3PL operations
- Bachelor’s degree in Industrial Engineering, Management, or related fields
- Prior experience leading a team or managing junior team members in an operational environment
- Strong understanding of operational processes and key metrics (productivity, attendance, compliance)
- Ability to manage KPIs and derive insights from data to drive operational improvements
- Strong problem-solving and root cause analysis using data
- Good communication and stakeholder management skills for cross-functional coordination
- Proficient in Excel/Google Sheets (pivot tables, lookups, data analysis)
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