Strategy & Operations Specialist

What you'll do

you will play a key role in defining and refining policies related to prohibited and restricted items, unfair competition, and listing quality across our platform. You will be responsible for reviewing and optimizing

existing policies, monitoring regulatory trends, and identifying opportunities to improve both seller and buyer experience across Shopee. This includes driving initiatives that enhance transparency, ensure compliance, and elevate overall marketplace standards.

In this role, you will work cross-functionally with teams such as Legal, Regulatory Affairs, Government & Public Relations, Business Development, and Product to ensure alignment, mitigate risks, and deliver consistent policy enforcement at scale.

Review and update listing policies, ensuring alignment with current regulations, compliance best practices, and business needs;

● Monitor regulatory changes in local market e.g., ANVISA, MAPA, INMETRO, ANATEL) and translate them into actionable platform guidelines;

● Identify and address improvement opportunities to drive better seller and buyer experience;

● Partner with cross-functional teams (Business Development, Product, Legal, Regulatory, PR and GR) teams to shape policies for new policies, product releases/improvements or marketplace expansions.

● Present the results achieved to other related areas and define the next steps for the team.

Requirements

Degree in Engineering, Business Administration preferably

Advanced level of Microsoft Office and Spreadsheets (Excel and Googlesheets). SQL knowledge desired.

Advanced English

N-A60