Fraud Operations Agent - Fraud Operations, MariBank

What you'll do

• Perform real time review of system alerts and identify unauthorized transactions and fraudulent accounts.
• Establish accurate and timely contact with customers to confirm the validity of flagged transaction.
• Identify new and existing fraud trends by analyzing accounts and transaction patterns.
• Propose system improvements.
• Collaborate with stakeholders to drive process improvements.
• Take on ad hoc projects or assignments related to Fraud Operations.

Requirements

• Bachelor’s degree in any related courses
• 1-3 years experience in Fraud Operations/Fraud Management
• Preferably has experience in Fraud Management for Debit / Credit Card, Digital Banking and/or Internet Banking
• With strong analytical and problem-solving skills
• Must be critical thinker and knowledgeable on current fraud trends
• Resourceful, proactive, flexible and comfortable working in a fast-paced environment
• With good communication and interpersonal skills