First Mile Admin and Investigation - SPX Express (Paranaque)

What you'll do

Job Description:

• Serve as the primary administrative point of contact for matters related to third-party staff (e.g., agency personnel, outsourced teams) and FM supplies.
• Serve as a key point of contact for compliance-related matters involving third-party fleet suppliers. Communicate compliance requirements and expectations clearly and effectively. 
• Facilitate seamless communication between internal teams (e.g., Security & Investigation, Claims, Operations) and external supply agencies, ensuring timely and accurate information flow.
• Collaborate and/or lead and conduct thorough investigations into reported or suspected instances of non-compliance, including deviations from contractual terms, quality issues, ethical breaches, or regulatory violations.
• Gather, document, and analyze evidence related to compliance issues and investigations, ensuring accuracy, integrity, and adherence to legal and procedural guidelines.
• Prepare comprehensive investigation reports outlining findings, root causes, and recommended corrective and preventative actions. Present findings to relevant stakeholders and follow up on the implementation of recommendations.
• Maintain organized records of agency contacts, agreements, performance data, and communication logs.
• Maintain accurate and up-to-date records of third-party staff, including attendance, deployment details, and contract information.
• Coordinate with relevant departments and third-party agencies to track staff schedules, assignments, and performance metrics.
• Assist in the verification of FTE and third-party staff timekeeping and billing, ensuring accuracy and compliance with agreements.
• Address administrative inquiries and provide support to both internal teams and third-party personnel.
• Assist in the management of other operational supplies as needed.
• Coordinate with relevant departments regarding their supply needs.
• Maintain organized records of supply orders, receipts, and inventory levels.
•  Identify opportunities for streamlining processes and improving efficiency in the interactions between internal teams and supply agencies. Contribute to the development and implementation of best practices.

Requirements

Requirements

• Bachelor's degree in Business Administration, Office Management, or a related field.
• Experience in an administrative role, preferably with some exposure to vendor management, HR support, or supply chain administration.
• Excellent analytical and problem-solving abilities with a keen attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). 
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Strong ethical standards, integrity, and a commitment to maintaining confidentiality.
• Ability to travel occasionally may be required.

Personal Attributes:

• Proactive and takes initiative.
• Customer-focused with a commitment to providing excellent support.
• Diplomatic and able to navigate complex situations.
• Detail-oriented and ensures accuracy in all tasks.
• Adaptable and flexible in a dynamic environment.
• Ability to build and maintain positive working relationships.