Customer Mediation & Compliance

What you'll do

• Handle DTI and other government‐facilitated mediation cases
• Prepare legal and operational documentation for dispute resolution
• Manage high‐level customer escalations
• Ensure alignment with PH consumer laws
• Provide insights to reduce repeat issues and improve internal processes

Requirements

• E-commerce background
• Strong communication and technical writing skills
• Familiarity with PH consumer laws
• Preferably with DTI mediation or dispute‐handling experience