Card Operations Analyst (Chargeback and Disputes)

What you'll do

• Own end-to-end card operations, including card fulfillment and issuance tracking, inventory monitoring and reconciliation, dispute and chargeback processing, fee exception handling, and operational reporting
• Ensure all operational activities are completed accurately and within agreed service level agreements (SLAs)
• Maintain and support documentation in line with established SOPs, controls, and approval workflows to reduce operational risk
• Perform regular data checks to ensure completeness, accuracy, and consistency
• Work closely with internal teams and external vendors to execute operations and resolve issues efficiently
• Proactively escalate exceptions, delays, or process gaps to the Team Lead
• Maintain clear documentation and audit trails to support compliance and audits
• Identify recurring issues and contribute ideas to improve efficiency and process effectiveness
• Support ad-hoc operational initiatives and provide assistance across other products as needed

Requirements

•  Bachelor’s degree in Business, Finance, Accounting, or a related field
•  At least 2 years of experience in card operations, payments, or financial services operations
•  Solid understanding of card transaction reconciliation, settlement, and clearing processes
• Hands-on experience with dispute and chargeback handling, including scheme rules and timelines
• Experience coordinating with external vendors (e.g., card printers, couriers, destruction vendors)
• Strong analytical skills with a keen eye for detail
• Clear communicator who works well across teams
• Proficiency in Excel and operational reporting tools
• A continuous-improvement mindset with the ability to spot inefficiencies and suggest better ways of working