Fraud Operations Executive (Shopee)

What you'll do

• Analyze various types of fraud cases and coordinate with the Quality Assurance (QA) team to ensure alignment in operational guidelines, including co-developing Standard Operating Procedures (SOPs)
• Review and summarize issues raised from customer inquiries to improve workflows, operational policies, and ensure appropriate customer response coordination
• Effectively manage and maintain employee work shifts and rosters
• Prepare weekly and monthly slides summarizing feedback with actionable recommendations, based on operational guidelines
• Perform other duties as assigned

Requirements

• Bachelor's degree in any field
• 1 year of experience in Fraud Operations, Fraud Analysis, or Transaction Monitoring
• Strong understanding of fraud risk patterns and the ability to analyze potential fraud trends
• Excellent analytical and investigative skills with a problem-solving mindset
• Ability to work effectively both within a team and across departments, and to provide guidance to achieve shared goals
• Quick thinker with the ability to handle unexpected situations efficiently
• Able to work under pressure and meet deadlines
• Strong interpersonal and communication skills suitable for collaborative environments
• Self-motivated, detail-oriented, and eager to take on new challenges and solve diverse issues
• Able to work in shifts (5 days per week; off days may not fall on weekends; working hours 09:00 AM – 06:00 PM)
• Proficient in Microsoft Excel (Intermediate level: formulas, Pivot tables)