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Fraud Operations Executive (Shopee)
ShopeeBangkok, Thailand
Apply What you'll do
- Analyze various types of fraud cases and coordinate with the Quality Assurance (QA) team to ensure alignment in operational guidelines, including co-developing Standard Operating Procedures (SOPs)
- Review and summarize issues raised from customer inquiries to improve workflows, operational policies, and ensure appropriate customer response coordination
- Effectively manage and maintain employee work shifts and rosters
- Prepare weekly and monthly slides summarizing feedback with actionable recommendations, based on operational guidelines
- Perform other duties as assigned
Requirements
- Bachelor's degree in any field
- 1 year of experience in Fraud Operations, Fraud Analysis, or Transaction Monitoring
- Strong understanding of fraud risk patterns and the ability to analyze potential fraud trends
- Excellent analytical and investigative skills with a problem-solving mindset
- Ability to work effectively both within a team and across departments, and to provide guidance to achieve shared goals
- Quick thinker with the ability to handle unexpected situations efficiently
- Able to work under pressure and meet deadlines
- Strong interpersonal and communication skills suitable for collaborative environments
- Self-motivated, detail-oriented, and eager to take on new challenges and solve diverse issues
- Able to work in shifts (5 days per week; off days may not fall on weekends; working hours 09:00 AM – 06:00 PM)
- Proficient in Microsoft Excel (Intermediate level: formulas, Pivot tables)
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