Strategy & Projects (Customer Service) - SPX Express (DI Yogyakarta)

What you'll do

• Plan and execute project-based tasks focused on improving customer service processes and performance.
• Drive critical projects in a fast-paced environment to achieve key customer service objectives.
• Ensure the effective and timely implementation of ongoing initiatives by coordinating with other departments.
• Track key operational metrics and provide regular updates on business performance and project implementation.

Requirements

• Ability to analyze data, interpret insights, and translate them into actionable recommendations.
• Strong storytelling and visualization skills for PowerPoint presentations.
• Creative thinker with excellent collaboration and relationship management abilities.
• Strong skills in MS Excel and Google Sheets.
• Capable of managing end-to-end projects, multitasking, and handling multiple stakeholders effectively.
•  Native fluency in Bahasa; English proficiency is a plus.
• Eager to learn about and implement process optimization strategies.
• Ability to manage multiple projects and engage with various stakeholders simultaneously.