Senior Technical Consultant

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Senior Technical Consultant - DevOps is expected to be hands-on expert in Salesforce DevOps and CI/CD implementation. This role will lead DevOps delivery for small to medium-sized Salesforce projects and support Technical Architects on complex, enterprise-scale programs. The ideal candidate combines technical depth, practical delivery experience, and strong client engagement skills.

The Senior Technical Consultant - DevOps ensures solutions align with industry best practices to drive long-term customer success. You are both a big-picture thinker and an in-depth problem solver, with broad and deep technical expertise. You take pride in designing resilient systems that withstand high volumes and critical demands while balancing technical and enterprise-level considerations.

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and manage expectations.

• Assess existing DevOps processes, tools, and practices, recommending improvements.

• Design, present, and implement best-fit DevOps solutions, considering customer needs, tool preferences, and commercial constraints.

• Drive the selection and implementation of DevOps tools and technologies.

• Lead the setup and execution of Salesforce DevOps frameworks for small-to-medium scale projects.

• Collaborate closely with Technical Architects and project leads on larger engagements to design and implement robust DevOps solutions.

• Ensure successful continuous delivery deployments across environments.

• Collaborate with Salesforce product teams to support client implementations.

• Champion an AI-first DevOps workflow by utilizing advanced AI developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate CI/CD pipeline development, release automation, infrastructure configuration, and deployment processes while maintaining platform security, governance, and DevOps best practices.

• Practical fluency in using AI coding assistants and modern DevOps ecosystems to maximize engineering productivity, automate workflows, optimize CI/CD pipelines, document configurations, and ensure secure, reliable, and high-quality software delivery.

Requirements (Technical Skillset)

• 6+ years of experience on the Salesforce platform, with a focus on DevOps, release management, and CI/CD implementation.

• Hands-on experience with Salesforce DX, Salesforce CLI, Metadata API, Apex, and Lightning Web Components.

• Strong working knowledge of CI/CD tools (e.g., Copado, Jenkins, GitLab, Azure DevOps) and version control systems (GitHub, Bitbucket).

• Deep understanding of sandbox strategy, source-driven development, branching strategies, and release governance.

• Familiarity with Salesforce deployment models, including Change Sets, Unlocked/Managed Packages, and Metadata deployments.

• Exposure to test automation tools (e.g., PROVAR, CRT, TOSCA, Selenium, ApexUnit, JMeter) and code quality/security tools (e.g., SonarQube, PMD, Checkmarx).

• Experience with Docker, orchestration pipelines, and security integration in CI/CD.

• Understanding of performance monitoring tools (Salesforce Event Monitoring, CloudWatch, Azure Monitor).

• Strong client-facing communication skills and ability to lead small/medium projects or support architects on large-scale programs.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.