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Operations Manager - Head of Fincrime
RevolutFrance - RemoteSenior3+ years
Apply About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.
We're looking for a data-driven Head of Financial Crime Service Operations to lead world-class FinCrime investigations within Revolut's Western Europe Bank, based in Paris.
You'll manage a high-performing team of 100+ FinCrime agents across AML, sanctions, and fraud processes, while ensuring risks are proactively identified and remediated.
Up to shape what's next in finance? Let's get in touch.
What you'll be doing
- Delivering world-class financial crime investigations for Western Europe, leading a large operation of 100+ agents
- Driving operational excellence by relentlessly optimising our AML processes and setting new benchmarks for quality and efficiency across our operations in France
- Managing capacity, taking into account business growth, process changes, and improvements
- Leading vendor relationships for outsourced services
- Acting as the point of contact, managing communication and reporting to first and second-line teams
- Liaising with regulators in France on inspections and remediation
- Ensuring resilience of our AML operations
What you'll need
- Fluency in English and French (C2 level)
- In-depth knowledge of managing critical and outsourced activities in banking
- At least 3+ years of experience in financial services operations, and 8+ years in operations or operations related roles
- A proven track record of managing approximately 100-person teams
- Experience managing FinCrime teams or working in Fincrime teams at a senior level
Nice to have
- Knowledge of AML in France
- A track record of people operations management
- The ability to set up, monitor, and act on data-driven dashboards
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.
• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice