FinCrime Analyst (Support)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers. We're also internal customer champions, working with product teams to ensure customers stay at the forefront of everything Revolut does.

We’re looking for a customer support superstar to join our team as a KYC/ATO Support Specialist. This role isn’t just about ticking off tickets and answering chats quickly, this is about truly delivering “WOW” levels of service to our global customer base. We want fast acting problem solvers, not script readers.

We’re a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.

Up for the challenge? Let’s get in touch.

What you'll be doing

• Helping customers with their onboarding experience via our in-app live chat
• Analyzing KYC documents and processing data they possess
• Representing Revolut online at all times
• Collaborating cross-functionally with global teams to tackle any customer discruption

What you'll need

• Fluency in English and Spanish
• Excellent communication and writing skills
• 1+ years of experience in financial crime
• The ability to multitask, work well under pressure, and within tight time frames
• A willingness to work different shifts
• The ability to work together with multiple compliance teams in a dynamic, international environment
• Great numeracy and IT skills
• To be able to work from the Mexico City office