Senior Program Manager

THE ROLE

As an Advanced Services Senior Program Manager, you will be the operational heartbeat of the Customer Experience organization, transforming high-level strategy into tangible culture, community, and alignment. You will serve as a high-impact change agent, bridging the gap between CX leadership, frontline teams, and broader GTM functions to embed continuous improvement into our global operations. By architecting premier internal forums and synthesizing field feedback into clear strategic initiatives, you will directly influence how our worldwide team collaborates to deliver excellence.

WHAT YOU'LL DO

• Orchestrate Global CX Engagement: Lead the end-to-end strategy, content, and execution for marquee organizational programs—including All Hands, leadership forums, and recognition initiatives—ensuring total alignment with enterprise business priorities.
• Operationalize Voice of the Field Insights: Synthesize complex feedback from CSAT and NPS programs into clear, actionable data trends, driving cross-functional accountability and tracking corrective actions to optimize the frontline experience.
• Drive Strategic Change Communications: Author and manage high-impact internal communication streams, translating complex corporate updates into transparent, motivating narratives that align global teams around shared goals.
• Scale the CX Knowledge Ecosystem: Project-manage critical operational efficiency workflows and spearhead the continuous modernization of the CX HUB, establishing it as the definitive, friction-free digital source of truth for global teams.

WHAT YOU BRING

• Experience: 10+ years project/program management experience working in a global, external customer-facing environment. Proven experience leading complex, customer-facing technology or professional services projects for large enterprises, ideally in storage, cloud infrastructure, or data-center modernization (including migration programs). Federal experience is preferred.
• Certification: PMP Certification required
• Cross-Functional Program Mastery: Proven expertise leading large-scale program management and internal communication initiatives, with a demonstrated ability to align multiple diverse groups around a single objective.
• Strategic Communication & Change Management: Exceptional business writing and relationship-building skills, with a knack for navigating organizational change and translating corporate priorities into clear, engaging team actions.
• Analytical Problem Solving & Feedback Loop Execution: Strong proficiency in data analysis, particularly within customer-satisfaction focused environments, with the ability to turn qualitative field feedback into structured operational plans.
• Digital Workplace Optimization: Superior organizational skills with specialized experience building and maintaining collaborative project repositories and online document ecosystems (such as Google Docs) to drive transparency.

Work Location: We are primarily an in-office environment and therefore, you will be expected to work from the North Carolina office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave

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