Manager, Service Account Manager

THE ROLE

As the Manager of the Service Account Management team, you will champion customer success and maximize data investment outcomes across the dynamic APJ region. Based in Singapore, you will lead a high-performing advanced services team to deliver elite, premium service models for Everpure’s most strategic accounts. By uniting cross-functional forces across Sales, Engineering, and Product, you will turn high-touch service delivery into a powerhouse for regional customer retention and business scale.

WHAT YOU'LL DO

• Drive Regional Customer Outcomes: Direct and elevate a specialized team of Service Account Managers and Engineers across ASEAN to secure optimal platform health, adoption, and customer retention.
• Orchestrate Strategic Account Governance: Act as the ultimate escalation point and executive advocate for premium account lifecycles, ensuring critical technical hurdles transform into friction-free customer triumphs.
• Scale Regional Service Operations: Forecast service demand and engineer robust resource planning frameworks that seamlessly support Everpure’s growth targets and enterprise-level service delivery requirements.
• Champion Cross-Functional Alignment: Cultivate powerful alliances with Customer Experience, Sales, Systems Engineering, and Product teams to co-create resilient data management solutions and capture valuable feedback to shape future premium service offerings.
• Empower High-Performing Talent: Coach, mentor, and cultivate a diverse, elite service organization, driving accountability, professional growth, and superior engagement.

WHAT YOU BRING

• Advanced Services Leadership: Proven capability in mobilizing, coaching, and scaling high-performing, customer-facing technical support or service account teams within the enterprise technology space.
• Strategic Business & Sales Acumen: Demonstrated expertise collaborating closely with Sales and Customer Experience executives to run highly technical service models that directly fuel business growth and net revenue retention.
• Modern Enterprise Data Domain Knowledge: Strong technical fluency in modern data ecosystems, including modern data management, data protection, multi-cloud architectures, or AI/ML infrastructures.
• Executive Presence & Influence: Exceptional communication, consensus-building, and change management skills capable of guiding complex, multi-national accounts and alignment across regional, cross-functional internal organizations.
• Location Requirements: We are primarily an in-office environment and therefore, you will be expected to work from the Singapore office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.