Technical Program Manager

About the role

The CPBU team builds the industry’s most innovative, easiest to use, high-performance, and highly available portfolio of products that are designed for the most demanding mission critical applications. While we deliver a hardware storage array, over 90% of our engineering staff are software engineers. Our customers are the most important part of our business and they love FlashBlade for its simplicity of management, the constant flow of new and exciting upgrades, and ability to live on the cutting edge of technology while never taking downtime, ever. Most recently, we extended the value of our FlashBlade capabilities into the cloud for AWS and Azure. 

CPBU team is seeking Technical Program Manager to drive complex engineering projects from conception to completion. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. You will manage and improve existing processes, develop tools, manage software releases and deliver on other Engineering programs. You’ll be exercising independent judgment and developing recommendations that translate into a course of action.

What You Will Be Doing

• Plan, coordinate, and execute software releases for our products. Develop release plans, schedules, processes, procedures, and documentation in collaboration with cross-functional teams.
• Dive deep into technical systems to triage SW Release risks and issues found, take necessary actions to mitigate them and stay connected to the details to help make the right release tradeoffs.
• Create, maintain, and communicate Release progress and updates to all stakeholders.
• Continuously improve the release management process and tools to increase efficiency and quality.
• Understands dependencies across functions to optimize the overall system and deliver the highest quality offerings
• Big picture owner providing clarity on what we are trying to accomplish, understanding of the business objectives and driving the outcome for the program
• Be the change agent with capabilities to identify and deliver on process changes that would enable faster time to market while driving organization consistency and efficiency.
• Drive content, schedule and overall delivery of the program and set it up for success in the field/customer base
• Make trade-offs and timely decision, drive accountability for delivery and ensure that the objectives of the program are met
• Set goals for the program, track and periodically communicate to stakeholders as well as ensure corrective actions/mitigations as needed
• Be the single point person for delivery decisions, exec and cross team communication and working with various functional groups to deliver the program
• Overcome obstacles by resolving issues, regardless of team boundaries, and identify and resolve teamwork issues

What You’ll Need To Bring To This Role...

• 13+ years of experience as a Technical Program Manager; MS in computer science, MBA or engineering management equivalent preferred.
• Experience managing SW releases with predictable and frequent cadence.
• Proven expertise in managing projects throughout the entire SDLC, including investigation, design, execution and delivering products to market on schedule, and addressing customer feedback in development.
• Solid project and technical judgment; ability to influence a growing organization.
• Take ownership of the product experience, quality, and metrics
• Solid knowledge of end-to-end best practices.
• Demonstrated strong analytical and problem solving skills.
• Outstanding verbal and written communication skills with the ability to interact with technical and non-technical, cross-functional groups
• Drive content, schedule and overall delivery of the program and set it up for success in the field/customer base.
• Ensure clarity and communications across business units
• Overcome obstacles by resolving issues, regardless of team boundaries, and identify and resolve teamwork issues.
• Solid project and technical judgment; ability to influence a growing organization