Automation Specialist

Join Pax8 in Singapore as an Automation Specialist and help shape the future of AI-powered operations, building scalable automations that transform how work gets done across our global marketplace.

Build the Future of Work. This is not a traditional automation role.

At Pax8, we're creating an AI-enabled organisation where automation becomes a natural part of every workflow rather than isolated experiments. As an Automation Specialist, you'll have the opportunity to identify opportunities others miss, design intelligent solutions, and directly influence how work evolves across our business.

You'll work at the intersection of business operations, automation, and AI, empowering teams to eliminate repetitive work, improve quality, and create capacity for higher-value contributions. Most importantly, you'll grow alongside emerging technologies, helping define what great looks like as AI becomes embedded into the fabric of our organisation.

Why Pax8?

Pax8 is on a mission to build the world's leading managed intelligence marketplace. As we continue our AI transformation journey, we're investing in automation capabilities that empower our people, partners, and customers to achieve more.

Working here means joining a passionate, ambitious, and collaborative team that embraces innovation, continuous learning, and experimentation. If you're excited by solving business problems with technology and want to help shape the future of operational excellence, you'll thrive here.

What You'll Be Doing:

🚀 Identify and redesign business processes that create the greatest opportunity for automation and efficiency

⚙️ Design, build, deploy, and enhance intelligent workflows using modern low-code and no-code automation platforms

🤖 Apply AI capabilities to streamline repetitive activities such as data processing, routing, summarisation, knowledge retrieval, and standardised responses

🔗 Connect systems and platforms to enable seamless information flow across the business

📊 Measure and communicate the value delivered through automation, tracking efficiency gains, quality improvements, and adoption

🎯 Facilitate process-mapping workshops and collaborate with stakeholders to understand challenges and design practical solutions

📚 Create repeatable frameworks, playbooks, standards, and templates that accelerate automation across multiple business functions

👥 Enable adoption through training, coaching, demonstrations, documentation, and ongoing support

🛡️ Establish sustainable ownership models and governance practices that ensure automations remain effective over time

🌍 Partner closely with Workflow Engineering and Automation Specialists across Pax8 to share best practices and scale successful approaches globally

The Impact You'll Make

The solutions you build will directly improve how Pax8 operates. You'll help reduce manual effort, increase process consistency, improve user experiences, and unlock capacity for teams to focus on strategic, high-value work.

Success in this role will be visible and measurable. Your work will influence operational excellence at scale while helping establish automation and AI as core capabilities across the organisation.

Skills and Experience We're Looking For:

Functional Domain Expertise (Required): 

• Significant experience in function with deep understanding of the workflows and data and systems within that function. 

• Proven experience improving processes that actually stick — not just documented future-state diagrams. 

• Credibility with functional stakeholders and comfort navigating cross-functional work. 

Automation and Systems Thinking (Required): 

• Demonstrated systems thinking: ability to understand end-to-end processes, interdependencies, and how changes impact roles, capacity, and outcomes. 

• Experience redesigning workflows and operating rhythms to align with new tools — not just implementing tools.  Understanding basic systems communication standards such as Identity protocols, MCP, RESTful systems integration. 

• Hands-on experience building workflows using platforms such as Microsoft Power Automate, n8n, ServiceNow, Workday configuration, Zapier, or Airtable automations. 

• Comfort with logic, routing rules, conditional workflows, and integrations. 

• Strong self-directed learning mindset for new tools and platforms. 

• Ability to troubleshoot system issues in domain/function and know when to escalate to Workflow Engineering. 

Practical AI Experience (Required):

• Regular use of leading AI tools (e.g., ChatGPT Codex, Claude Code) in real work. 

• Understanding of workflow solutioning that requires deterministic (programatic) ways of problem solving vs non-deterministic AI Agent based solutions ie. Where AI adds value in an automation/workflow — and where it doesn’t. 

• Bonus: experience building chatbots, AI-assisted routing, or automated knowledge retrieval. 

Communication and Change Enablement (Required):

• Ability to explain automation concepts clearly to non-technical audiences. 

• Experience training users and creating documentation people actually follow. 

• Strong adoption mindset: building is only half the job. 

• Confidence holding teams accountable while remaining empathetic to change. 

Trust and Hiring

At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.

Everyone's Welcome

We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in Singapore.

Rewards & Benefits:

• Salary - SGD$110,000 - SGD$150,000 annually

• Annual company bonus

• Employee stock options

• 20 Annual Leaves (accruing monthly)

• Pax8 offers an additional 10 days of bonus leave every year! AND YES, the 10 days are available from your first day!

• In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens!

• Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey!

• Connecting with our community is important – which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8

Our Singapore Office

Our Singapore office offers a collaborative environment designed to bring people together, encourage innovation, and support connection across teams. The space provides modern meeting facilities, flexible workspaces, and opportunities to engage with colleagues while maintaining the flexibility of a hybrid working model.

Accelerate Your Growth

There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level.

About Pax8

Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Background Checks

As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.

Equal Opportunities

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes.

Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/