SVP of Technical Services

🏆 Senior Vice President of Technical Services — United States Denver

Pax8 is hiring a Senior Vice President of Technical Services in the United States to unify enterprise technology services, lead a cohesive artificial intelligence roadmap, and raise the bar on partner and internal service delivery at scale.

🚀 Why this role could be your next big move

This is a rare opportunity to shape a broad, high-impact function that spans technology operations, engineering, architecture, and product management — while owning how artificial intelligence becomes a practical, measurable advantage across Pax8. You’ll join at a moment where the remit is real, the mandate is clear, and the opportunity is to turn complexity into one clear, fundable plan with visible business outcomes.

🌍 Life at Pax8 and where to learn more

Pax8 is growing fast, investing in the future of cloud commerce and managed intelligence, and building a culture where curiosity, pace, and practical innovation matter. If you’d like to get a feel for our story, take a look at Pax8 Careers and the Pax8 US Newsroom.

 

🧩 What you’ll lead

• Shape and own one joined-up artificial intelligence technology roadmap across engineering, partner support, and corporate applications — bringing competing ideas together into a single, prioritised plan.
• Lead the full Tech Services estate across IT operations and service delivery, engineering, product management, and corporate architecture — with a clear focus on dependable execution and stronger service levels.
• Design an artificial intelligence-augmented support model that improves partner experience, increases intelligent deflection, and helps support teams work faster and smarter.
• Stabilise and mature the ServiceNow environment so it becomes an enabler of delivery rather than a watch-list issue.
• Build real visibility around the Tech Services portfolio, create a practical architecture review rhythm, and strengthen how cross-functional integration decisions get made.
• Develop and lead a senior leadership team that sets a high standard for clarity, accountability, consistency, and execution across a global organisation.

🌟 The impact you’ll have

In this role, your work will be felt well beyond one function. You’ll help Pax8 move from fragmented technical ambition to coordinated execution, create a more predictable experience for teams across the business, and modernise how partners are supported through smarter service design and better use of artificial intelligence.

⭐ What will help you thrive here

• Substantial leadership experience across enterprise technology services, with proven ownership of broad operational scope and transformation delivery.
• Demonstrated experience personally owning an enterprise artificial intelligence programme end-to-end — including adoption, governance, vendor decisions, and measurable outcomes.
• Proven success improving support operations through artificial intelligence, especially where ticket or call deflection and service quality were visible priorities.
• Strong judgement when balancing different technical viewpoints and turning them into one practical roadmap that teams can align behind.
• Credibility across service management, technology operations, architecture, and engineering-adjacent delivery — including meaningful experience with ServiceNow improvement or remediation.
• Considerable experience building or scaling global support capability, with an operator-first style and a bias for execution over ceremony.
• A collaborative leadership approach that reflects Pax8 behaviours including compassionate candour, seeking to understand, doing what you say, lighting up learning, and putting the team before self.

Trust and hiring

At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.

Inclusivity matters here

We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in the United States.

💰 Salary and benefits

Qualified candidates can expect  salary between $280K and $310K depending on experience  

This role is expected to close on Friday 26th June 2026

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups

🏢 Your Denver base, when you need it

Pax8 Denver Office Environment

• Amazing location at the heart of Denver Tech Center
• Views directly into Fiddlers Green Amphitheatre with the occasional sound check concert mid-day
• Breath taking Colorado Mountain view from over half of the office.
• Spacious sit to stand desks, state of the art 34-inch curved screens, and cell phone chargers
• Cafe Eight Barista bar for fuelling bodies and ideas
• 3 State-of-the-art Top Brewer Coffee Machines
• Mini Market with a curated selection of grab-and-go snacks, a soda fridge,
• Large communal lunch area with catered lunch twice a week
• Wellness rooms for both body and mind
• Games area with arcade games, a ping pong table and high energy music
• Regular social, cultural and networking events
• Building Amenities: curated art gallery and elevated fitness center

We want to hear from you

If you struggle to get “time out” we’re happy to accommodate early/late conversations and interview times or if you have any queries you can ring the talent partner Lou Crossman managing this role from the UK on UK +44 117 457 6498 ( please be mindful of time zones & response times ) Recruiter DDI (No Agencies Please) 

Growth that keeps up with your ambition

There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level.

👉 Pax8 Values

Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. 

🎊 We embody our core values — We before Me 🤝, fostering teamwork and collaboration; Compassionate Candor 💬, promoting open and honest communication with kindness; Light Up Learning 💡, continuously growing and sharing knowledge; Seek to Understand 🔍, valuing diverse perspectives and thoughtful engagement; Do What You Say ✅, ensuring trust and accountability; and Driven by Passion 🔥, bringing energy and dedication to everything we do—as we strive to innovate and empower our partners every day.

About Pax8

Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business.

Background checks

As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.

Equal opportunities

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/

#LI-LC1
#Hybrid
#IND

At Pax8, we care deeply about building genuine, trust‑based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change.
By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you’re applying as your authentic self, you have nothing to worry about — we’re excited to meet you. 

Perks:

Why Join Pax8?

Because here, success isn't just about numbers—it’s about impact.
It’s about being part of a team that thinks bigger, empowers each other, and never loses sight of why we do what we do: to make the cloud easier, more accessible, and more meaningful.

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

• Non-Commissioned Bonus Plans or Variable Commission

• 401(k) plan with employer match

• Medical, Dental & Vision Insurance

• Employee Assistance Program

• Employer Paid Short & Long Term Disability, Life and AD&D Insurance

• Flexible, Open Vacation

• Paid Sick Time Off

• Extended Leave for Life events

• RTD Eco Pass (For local Colorado Employees)

• Career Development Programs

• Stock Option Eligibility

• Employee-led Resource Groups

Please take a moment to review our Proprietary Rights and Non-Competition Agreement — this document outlines important information about your rights and responsibilities if you join our team.

Pax8 is an EEOC Employer.

Equal Opportunities

Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.

Job Applicant Privacy Notice