Principal Technical Account Manager

Company Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.  

This role will be based in either New York, Chicago, Sunnyvale, or San Francisco. 

 

As a Technical Account Manager, you will own the technical success of a portfolio of Large, global and enterprise customers by driving successful technical strategy, integration adoption, optimization, and value realization of LinkedIn Talent Solutions (LTS). You will act as a trusted technical advisor, working closely with customer stakeholders and internal account teams to proactively manage and mitigate risks, and scale customer use of LinkedIn products and services.  

Key Responsibilities  

• Serve as the primary technical point of contact for a segments of LinkedIn’s largest customers. 

• Build strong relationships with technical and business stakeholders.  

• Provide guidance on integrations, architecture, and best practices (APIs, SSO, data flows).  

• Translate business requirements into technical recommendations and solution designs.  

• Own the technical delivery across the customer lifecycle (onboarding, adoption, optimization).  

• Conduct technical health checks and identify adoption or performance risks.  

• Act as an escalation point for complex technical issues and coordinate resolution.  

• Analyze usage data to drive adoption and improve outcomes.  

• Partner cross-functionally with Sales, CSM, Product and Engineering teams.  

• Provide structured product feedback and advocate for customer needs.  

 

Qualifications

Basic Qualifications  

• 6+ years' experience in Technical Account Management, Solutions Engineering, Technical Project Management or similar roles.  

• Experience working with SaaS or cloud platforms and implementing agentic solutions. 

• Experience building Agents, delivering Solution Architecture and AI Compliance Consults. 

• Ability to identify churn risks and provide proactive retention strategy for customers in a given book of accounts 

• 2+ years' experience with enterprise integrations (APIs, SSO, data systems).  

• 2+ years' experience supporting enterprise customers  

Preferred Qualifications  

• Ability to manage customer relationships independently.  

• Ability to translate technical concepts into business value.  

• Strong understanding of system integrations and architecture.  

Suggested skills 

• Technical Account Management 

• Change Management 

• Stakeholder management 

• Solution Architecture 

• AI compliance and Risk mitigation 

LinkedIn is committed to fair and equitable compensation practices. 

The pay range for this role is $117,000 - $190,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.    

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits. 

Additional Information

Equal Opportunity Statement 

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a Reasonable Accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us and describe the specific Accommodation requested for a disability-related limitation.
Fill out an Accommodation request here: https://app.smartsheet.com/b/form/b660a0327d044969abfd7a4e73d15c36

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance ​

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice and Compliance Posters for Job Candidates 

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.