Overview

Digital Renewal Manager

📍 Location: Katowice, Poland | 🏢 Hybrid (2–3 days per week in office)

About the Role

As a Digital Renewal Manager at Hyland, you'll own and execute renewal agreements across an assigned territory, combining your negotiation expertise with a customer-first mindset. You'll work to maximize retention, drive timely contract execution, and partner cross-functionally to deliver outstanding customer outcomes.

Your Role Responsibilities — Here's What You'll Do

• Manage a high volume of customers to secure timely renewals with streamlined negotiations, ensuring revenue retention across assigned accounts
• Collaborate with the Account Team to support the development and execution of renewal strategies that drive successful customer outcomes
• Communicate renewal products, pricing, and terms clearly to customers and partners, ensuring a strong understanding of value propositions and available contract options
• Partner with internal stakeholders including Customer Success, Sales, Product, and Support teams to provide comprehensive assistance throughout the renewal process
• Maintain accurate customer information, renewal details, and engagement notes in company systems to support cross-functional collaboration and reporting
• Support proactive renewal management efforts to ensure contracts are renewed on time, individual renewal rate goals are met, and collective team targets are exceeded

Role Essentials — What You'll Need

Demonstrated experience as a Renewal Manager with a proven track record of managing commercial agreements

Good oral and written communication skills with the ability to engage others with professionalism, discretion, and tact

Strong organizational, multi-tasking, and time management skills with the ability to thrive in a fast-paced, deadline-driven environment

Proficiency in Microsoft Windows and Office products with solid knowledge of Microsoft Operating systems

Self-motivated with the ability to manage projects to completion with oversight, working both independently and collaboratively within a team

What We'd Like to See

Master's degree or equivalent experience

Strong collaboration and interpersonal skills with the ability to maintain solid rapport with team members and stakeholders

Demonstrated ability to influence, motivate, and mobilize team members and business partners toward shared goals

Business and technology acumen with knowledge of company software and technology platforms

Ability to establish rapport, gain trust, and effectively reach consensus across diverse groups

Compensation

This role offers a salary range of 120,000 PLN – 144,000PLN, based on experience and qualifications.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.