Overview

Associate Solution Consultant

Location: Kolkata / Hyderabad, India 

Work Arrangement: Hybrid – 3 days per week in office | Remote options available

About the Role

As an Associate Solution Consultant, you will be responsible for supporting the design, configuration, administration, and ongoing optimization of customer solutions. Operating under the guidance of senior team members, you will contribute to proactive system management, documentation, and customer support while continuously building your technical and consultative skills. This role is ideal for an emerging professional who is eager to learn, takes ownership of their work, and is passionate about delivering stable, optimized solutions that make a real difference for customers.

Your Role Responsibilities – Here's What You'll Do

• Assist in gathering and documenting business and technical requirements from customers under the guidance of senior consultants; participate in solution design discussions as an active learner and contributor
• Support the configuration and implementation of solutions based on defined design; conduct testing of configured solutions and help resolve issues in collaboration with team members
• Perform daily system administration activities including health checks, system monitoring, alert setup, issue identification, and proactive resolution to ensure system stability, performance, and availability for customers
• Create and maintain high-quality solution and operational documentation; convert technical work into structured, accurate documentation with guidance, including the use of AI tools where applicable
• Support customer interactions alongside senior consultants; assist in preparing and delivering training materials, walkthroughs, and foundational relationship-building with customer stakeholders
• Assist with deployment and migration of solutions into production environments; support post-go-live activities, customer stabilization efforts, and upgrade planning and execution

Role Essentials – What You'll Need

• Bachelor's degree or equivalent experience, with foundational knowledge of databases, system architecture, or scripting and configuration tools
• Strong written and verbal communication skills with the ability to interact professionally with customers and internal team members
• Strong analytical and problem-solving mindset with the ability to troubleshoot issues effectively with guidance
• Ability to multitask and thrive in a fast-paced, deadline-driven environment
• Self-motivated with a strong eagerness to learn, grow, and take ownership of assigned tasks and documentation

What We'd Like to See – Preferred Skills

• Familiarity with solution configuration, enterprise software platforms, or application development tools
• Experience with technical documentation, knowledge base contributions, or process guides
• Basic understanding of scripting or automation tools for configuration and system management
• Experience supporting customer-facing activities such as training, walkthroughs, or requirements gathering
• Demonstrated ability to work collaboratively with cross-functional teams and customer stakeholders in a remote or hybrid environment

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.