AI Platform Delivery Manager

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are seeking an AI Platform Delivery Manager

In this fantastic role, you’ll help deliver an enterprise AI platform at global scale, enabling compliant adoption of LLM and AI capabilities across HSBC.

You’ll lead cross-functional delivery spanning engineering, AI/ML, and governance, translating complex needs into structured plans and shipping platform capabilities that teams across the organisation rely on.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role, you will:

• Lead end-to-end delivery of AI platform initiatives (planning through execution)
• Define and manage scope, milestones, timelines, dependencies, and delivery plans
• Proactively manage risks, issues, blockers, and escalations; keep delivery moving
• Coordinate across Engineering (FE/BE), AI/ML, and Risk/Compliance/Governance teams to align delivery
• Translate ambiguous requests into structured, testable requirements (e.g., user stories/functional specs) and run Agile delivery (PI planning, sprint ceremonies, backlog tracking, reporting)

To be successful in this role you should have the following skills:

• Strong experience as an AI Senior Project Manager / Business Analyst / Delivery Manager.
• Proven delivery of complex AI technical projects with multiple stakeholders.
• Strong ability to structure requirements and turn ambiguity into clear scope and actionable plans.
• Solid SDLC knowledge (Agile/Scrum/SAFe) and tooling (Jira/Confluence).
• “AI-native mindset” (using AI-driven approaches to improve productivity, quality, and decision-making); plus is experience with AI gateways or LLM lifecycle management.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.