Manager - Wealth Operations

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager - Wealth Operations.

In this role, you will:

• Manage day to day resource planning, managing operational challenges and prepare a first level analysis of issues that may be affecting team performance, actively manage performance for Assistant Manager Operation’s and their respective teams to maintain a high level of accuracy and compliance with statutory and service level requirements, manage Capacity through effective cap planning, Beginning of Day (BOD), End Of Day (EOD) checks to confirm all the Service Level Agreement are met and manage and provide general oversight of the teams.
• Responsible for ensuring that the process requirements are met, adhered to, completed in accordance with established procedures and standards set, work independently, complete assigned tasks accurately within the established timeframe as per the process benchmarks.
• Demonstrate ways to improve customer service/journey and increase productivity (efficiency & Quality), take measures to Meet the agreed Service Level Agreements and Key Performance Indicators, conduct team meeting / team activities and work towards sustaining team spirit, devise delivery strategy for Assistant Vice President for managing day-to-day operations and support peers on process if needed.
• Responsible for ensuring that the process related procedures are implemented as per the process manuals, conduct regular checks and evidence that controls are working as per the overlay, managing operational contingency requirements on an ongoing basis.
• Meeting the tactical and strategic priorities of the business, by managing, setting objectives, developing, and motivating the management team and ensuring that people management techniques are effectively employed for all staff within the Global Service Centre.
• Managing the rewards and recognition for the team, ability to manage resources of the unit and structure in the most effective way to achieve efficient cost/service levels and exceptional leadership and organizational skill.

To be successful you will:

• Acquire a good understanding of relevant processes to be able to answer staff queries and make informed decisions, meet the expectation of stakeholders/customers by ensuring the quality of work is to a high standard, escalations and complaints are handled in an appropriate manner and preventative measures, identified.
• Ensure compliance with audit requirements for the respective area, produce, analyse, and interpret Management Information to support / improve performance, identify and escalate potential showstoppers and provide solutions, create a supportive work environment driven by people centric values.
• Facilitate continuous improvement through the identification, implementation and sharing of best practices, build professional relationships with colleagues in other areas and Business partners, exhibit ownership of the business, understand financial impacts of the processes and identify ways to reduce financial losses.
• At least 5 years’ experience in management position, knowledge of and implementation of the Group compliance policy, Operational Risk and SOX (Sarbanes- Oxley Requirements) as applicable for the Business / Function, Proficient in the use of various Microsoft Office applications, e.g. Words, Excel, PowerPoint, ability to proactively understand and manage risk, recording on Helios, issue escalation and timely actions closure
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external 'regulators.', awareness of all elements of Operational Risk associated with the role in compliance to Sarbanes- Oxley for contact centers & minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations guidelines.
• Implement the Group Compliance Policy as applicable to your role in conjunction with the relevant laws, rules, and codes with which the business has to comply within the country you reside and in relation to the countries migrating work to assigned Global Service Centre.
• To continually re-access the operational risks inherent in the business, ta account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures and the impact of new technology in conjunction with the donor Group companies.
• Responsible for one’s own performance. Required to ensure that the service levels are maintained at its optimum level, strong implementation skills and stakeholder management, excellent understanding of HSBC Group systems, guidelines, and procedures.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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